Description

The Experience Center Ambassador acts as the front‑facing brand representative for the Experience Center, delivering elevated hospitality while supporting leasing, marketing, and executive engagement objectives. This position creates a seamless, welcoming, and strategically aligned experience for prospective tenants, partners, brokers, leadership, and community stakeholders.

Balancing white‑glove service delivery with operational excellence, the Ambassador ensures the Center consistently reflects brand standards, supports revenue‑driving initiatives, and reinforces the organization’s market leadership. Responsibilities include managing guest flow, preparing meeting spaces, maintaining visual merchandising, and collaborating with cross‑functional teams.

• Serve as primary contact for Experience Center guests, delivering polished hospitality.
• Anticipate guest needs and manage visit flow for curated experiences.
• Prepare and support tours, executive meetings, leasing presentations, and events.
• Maintain the Center’s cleanliness, visual merchandising, and brand standards.
• Track guest traffic, handle administrative tasks, and follow SOPs.
• Collaborate with leasing, marketing, property management, and leadership teams.
• Provide insights from guest interactions to leadership.

Requirements

Ideal candidates have at least two years of experience in hospitality, luxury retail, concierge, or similar brand‑driven environments, coupled with exceptional interpersonal and communication skills. They demonstrate strong situational awareness, attention to detail, a proactive mindset, and comfort interacting with executives and senior leaders. Proficiency with Microsoft Outlook and familiarity with CRM or visitor management systems are preferred.

• Minimum 2 years experience in hospitality, luxury retail, concierge, or brand‑driven environments.
• Exceptional interpersonal and communication skills with executive presence.
• High attention to detail, proactive problem‑solving, and ability to manage multiple priorities.
• Proficient in Microsoft Outlook; CRM or visitor management experience a plus.
• Core competencies: hospitality mindset, brand representation, operational excellence, relationship building, adaptability.
• Success measured by positive guest feedback, seamless tours, maintained readiness, accurate reporting, and strong cross‑functional partnership.

Benefits

The role offers an anticipated hourly rate of $26.00, with eligibility for discretionary bonuses and a comprehensive benefits package that includes multiple health‑care options, 401(k) matching, generous paid time off, mental‑health resources, fertility assistance, tuition reimbursement, and career development programs.

• Compensation: $26.00 hourly rate with discretionary bonuses.
• Benefits include health‑care options, 401(k) match, PTO, mental‑health resources, fertility assistance, tuition reimbursement, and career development programs.

Training + Development

Interview process

Visa Sponsorship

Security clearance