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Studio Leader - Healthcare
Nelson Worldwide
Lead healthcare design studio, manage teams, ensure quality, client service, and profitability.
1d ago
$110,000 - $160,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
New York City Metropolitan Area
Onsite
Company Size
700 Employees
Service Specialisms
Architecture
Design
Engineering
Project Management
Consulting
Construction Services
Interior Design
Urban Planning
Sector Specialisms
Workplace
Tenant | Landlord
Retail & Restaurants
Hospitality
Mixed Use
Architectural Implementation
Industrial
Healthcare
Role
What you would be doing
deltek vision
project planning
budget management
utilization tracking
revenue forecasting
client relations
- Ensure Team Leaders are managing their Teammate’s timesheets, utilization and billable percentage targets
- Attend client meetings and KPI (Key Performance Indicators) reviews with Market Leader or Practice Leaders as requested
- Conduct performance evaluations for your direct reports within studio as needed
- Mentor project leads on written and oral communication, presentation skills, time management, and prioritizing their team’s workload
- Prepare proposals, define scope and estimate fees that are easy to understand and ensure profitability
- Provide studio performance feedback to Market Leader and Practice Leaders
- Enforce project planning and tracking by project leads and PMs in their usage of Deltek Vision/Vantagepoint.
- Advise the Market Leader of project lead performance and team(s) dynamic on a quarterly basis
- Evaluate teams’ skills and provide staffing recommendations to Market Leader or Practice Area Leader
- Participate in professional organizations and events to increase firm’s profile; strive for a leadership role such as Committee chair assignments/board level positions for industry and commercial real estate organizations
- Conduct employee performance evaluations within studio on an annual basis and provide feedback to the Market Leader; recommend salary increases for teammates with Market Leader
- Ensure billings are current and completed by project leads and PMs within time frame.
- Organize and prioritize tasks as needed to complete within the identified time frame
- Mentor all Teammates in the execution of their responsibilities
- Foster a positive studio environment and maintain harmony
- Prepare project budgets and mentor/support Teammates to follow them; teach Teammates to prepare them on their own
- Set goals with project leads and create opportunities to achieve these goals
- Review project budgets and coordinate regarding fees with peers to ensure profitability as well as consistency across studio and/or practice area
- Prioritize and effectively meet deadlines, delegate tasks and provide high quality service to clients
- Participate in the staffing process; assist with seeking new talent and conduct interview with Market Leader
- Meet weekly with the project leads to ensure all work is progressing as scheduled. Provide direction to project leads to resolve issues that are project related or between Teammates
- Assist in collecting AR and escalate issues with client which may delay payment to the Market Leader, or Practice Leader
- Review financial reports and utilize the data for evaluating positive performance and identify areas for improvement
- Coordinate with peer Studio Leaders regarding client or practice specific revenue trends
- Provide budget/proposal support including additional services and reallocations to manage project profitability
- Assist project leads in rebalancing workload between teams if necessary; final authority over delegation of client/account assignments and/or project assignments
- Manage expectations of project leads and Teammates, cast a vision for success of the studio
- Ensure internal reporting is completed in Deltek Vision / Vantagepoint on time. (i.e. time sheet approvals, project planning and pipeline projections as applicable)
- Mentor Teammates on understanding the fundamentals of timesheet entries, project budgets, and the invoicing process
- Provide opportunities to utilize individual’s strengths for their professional development as well as team performance
- Review monthly project plan updates to ensure project plans are current and on track
- Develop network to support the recruiting efforts for the firm
- Ensure project leads within studio are following NELSON protocol for QA/QC; provide QA/QC support as necessary
- Develop project leads in core responsibilities for their role
- Deliver feedback to inspire continuous learning
- Manage studio utilization to meet targets and ensure a balanced workload
- Coordinate with Market Leader and Practice Area Leader when staffing decisions affect both parties’ initiatives
- Guide project leads in utilizing all NELSON resources within their office, within the team/account, and across the network to deliver quality technical and/or creative design
- Keep a pulse on client satisfaction; maintain solid relationships with clients and solicit feedback on performance regularly
- Be actively engaged and proactive in monitoring revenue for Clients and/or accounts within local office as well as national teammates if applicable
- Support the initiative of the local/regional Technical Leader; share experiences within the studio to inform best practices that will benefit the firm
- Coordinate with Market Leader and Practice Leaders to forecast revenue annually and direct project leads to ensure projections are on track; correct course as needed to ensure revenue projections are met
- Maintain relationships with existing clients and build relationships with new clients, including specific service delivery partner relationships and ability to “salvage” troubled Clients, accounts, and/or projects if needed
What you bring
15+ years
bachelor’s
ms office
deltek vision
team director
problem solving
- Possess code knowledge and ensure team has incorporated permitting requirements into the deliverables
- Knowledge of design, trends, construction methodology, materials application and manufacturer-supplier appropriateness within the Healthcare Sector (Medical)
- Effectively communicate, both verbally and in writing
- 15+ years of experience working in the field of Interior Design and/or Architecture; or equivalent in appropriate education and experience
- Bachelor’s degree in Interior Design or Architecture from an accredited University
- Proficiency in understanding of financial management concepts
- Be knowledgeable about projects within the teams
- Think Boldly - Exude a passion for problem solving, creativity and curiosity in everything you do
- Keep It Real - Communicate with empathy, transparency and respect to support each other in the pursuit of great work
- Resolve conflict and have difficult conversations with Teammates, peers, upper management and/or clients when necessary
- Experience as a Team Director, Account Manager, and/or Project Manager required
- Proficiency in MS Office, including Word, Excel and Outlook
- Proficiency in Deltek Vision / Vantagepoint
- Basic knowledge of sustainability, integrated design and LEED, Well, EnergyStar guidelines
- 401(K) plan with company match
- Paid parental leave
- Paid time off and holiday pay
- Professional Development including discretionary support and reimbursement for registrations, certifications, and membership to a professional organization
- Opportunities for career advancement
- Wellness program with rewards for healthy activities
- Pet Insurance
- Flexible working schedules and work from home options based on client’s needs
- Full health benefits including medical, dental, and vision
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded with a passion for blending creativity and functionality, this company has built a reputation for innovative design solutions.
- The company works across diverse sectors, creating impactful environments for workplaces, residential spaces, and more.
- They have been involved in numerous high-profile projects, including corporate offices, healthcare facilities, and mixed-use developments.
- With a focus on collaboration and tailored solutions, they have earned recognition for transforming spaces to fit evolving business needs.
- Their design process is deeply rooted in understanding client needs, ensuring that each project not only looks striking but serves a purpose.
- The company's portfolio spans across the globe, showcasing a variety of spaces that elevate functionality and creativity.
- The team is known for its hands-on approach to each project, blending innovative design with cutting-edge technology.
- Purpose – guided by a singular purpose: to unlock unique value for each client
- Precision – commitment to pragmatic, results-driven design measured by tangible benefits
- Partnership – fostering collaboration through core principle of partnership
- Results-Driven – focus on real-world outcomes, not transformation for its own sake
2030 Challenge
Commitment to Carbon Neutrality
The company is dedicated to achieving carbon neutrality across all new builds, major renovations, and developments in support of the AIA’s 2030 Challenge.
- Sustainability is fundamental to design and delivery through practical, measurable goals.
- Philadelphia office pursuing WELL and LEED certification with lighting sensors, green wall, and indoor air quality controls.
- Partnered on 100% carbon-neutral shipping via Material Bank initiative.
- Diversity, Equity & Inclusion are integral to operations, collaboration, and innovation
- Team reflects communities served with accountability woven into culture and business practices
Articles
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