Lead – Applications, Marine & AALL

Description

• Facilitate workshops, user acceptance testing (UAT), and training sessions for both domestic and international user groups.
• Develop a deep understanding of business processes, regulations, and user requirements across multiple countries and regions.
• Negotiate SLAs and manage escalations across multiple time zones.
• Monitor and optimize application performance for users in different geographies, addressing latency, uptime, and support challenges unique to each region.
• Identify opportunities to harmonize and standardize application processes globally, while allowing for necessary local adaptations.
• Ensure applications comply with both domestic and international data privacy, security, and regulatory requirements (e.g., GDPR, local IT laws, ISO).
• Monitor user feedback and usage patterns to drive continuous improvement in application usability and performance.
• Stay updated on global technology trends and recommend adoption of best practices across regions.
• Manage incident response and change management processes for applications used in multiple countries, ensuring minimal disruption to business operations.
• Ensure new applications are designed with scalable, secure, and maintainable architecture.
• Engage with third party support teams to address user queries, incidents, and service requests across domestic and international business units.
• Act as the primary point of contact for end users during new application rollouts, addressing concerns and facilitating smooth transitions.
• Lead systematic migration of application data from domestic & international locations to centralized platforms such as Data Lake or Databricks, ensuring compliance with Adani Group’s IT architecture and data governance policies.
• Engage with legal and compliance teams to address cross-border data transfer and residency issues.
• Ensure customizations are documented, approved, and do not compromise system integrity or strategic alignment.
• Obtain commercial offers from developers and lead the NFA (Need for Approval), PR (Purchase Request), and PO (Purchase Order) process.
• Manage global rollouts, upgrades, and hotfixes, considering time zones, business calendars, and local regulations.
• Work closely with third-party database management team and internal IT infrastructure teams throughout the application lifecycle to ensure performance, scalability, and compliance with enterprise standards.
• Collaborate with stakeholders from diverse cultural and business backgrounds, gathering requirements and delivering solutions tailored to each market.
• Engage with domestic and international vendors and partners for application roll-out, enhancements, compliance and support.
• Ensure vendor deliverables, accountability and performance; manage day-to-day issue resolution post go-live and ensure SLA adherence throughout the application lifecycle.
• Develop and execute user onboarding, training, and change management plans to maximize adoption and value realization.
• Deliver localization & customization of applications, including multi-language support, regional compliance, and integration with local third-party services.
• Lead the end-to-end Journey from design of the application to implementation, from requirements gathering to go-live, ensuring alignment with business objectives.
• Define and enforce customization boundaries across domestic and international marine entities, balancing local needs with the central macro view of the Marine business.
• Provide comprehensive end user support for all current applications, ensuring high user satisfaction and timely resolution of issues.
• Lead the end-to-end Architecture Review Board (ARB) process for all new applications, ensuring alignment with enterprise IT standards and marine business requirements.

Requirements

• MCA or BE/BTech in Computer Science
• Minimum 7-10 Years in application management

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance