Manager on Duty (Communications Control & Route Operations) - Pilot Program

Description

• Ensure Communications Controllers, Route Section Employees and Road Supervision is covering assigned territories at all times.
• Conducts weekly pull-out and route checks on a regular basis.
• Administer corrective action up to including termination as required.
• Takes proactive measures of follow-through to address violations not in compliance with policies and procedures and CBA.
• Conducts weekly leadership touchpoints with direct subordinates to ensure support, growth and job familiarity.
• Foster a team environment aligned with Valley Metro's core values: Whatever It Takes, Team Player, Positive Customer Care.
• Provides new hire training to Communications Controllers and Route Section Employees.
• Works collaboratively with Communications Control and Workforce Planning to ensure route detouring runs smoothly with minimal issues and full operational understanding.
• Ensure service readiness, goal of 100% on time pull-outs, goal of Zero missed service is consistently being achieved.
• Ensures Communications Controllers are diligently responding to CAD System Events in a timely and efficient manner.
• Leads proactive incident response management as required.
• Works collaboratively with Safety Department and Agency officials regarding route safety concerns, passenger concerns, etc.
• Conducts interviews and makes recommendation to hire new employees.
• Leads the team daily huddles and ensure 100% participation and teambuilding.
• Prepares a weekly performance report PowerPoint Presentation and presents to Senior Leadership weekly on performance improvements.
• Closely monitors support staff members attendance and punctuality.
• Ensure staff members assigned adhere to company/ agency policies, procedures and standards.
• Provides recognition for employees with satisfactory performance records.
• Ensures exceptional network performance.

Requirements

• Ability to multitask.
• Ability to work without direct supervision.
• Strong organizational planning skills.
• Must be over 21 years of age.
• High level of attention to detail.
• Ability to work flexible schedules that may include nights, early mornings, weekends, and holidays.
• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Strong practical skills.
• Minimum two (2) years of transit dispatching experience using Computer Aided Dispatching systems.
• High School Diploma or equivalent.
• Ability to lead a large team.
• Computer literate.
• Strong analysis and problem-solving skills
• Knowledge of data performance platforms such as Microsoft Power BI, Tableau or similar.
• Knowledge of Computer Aided Dispatching Systems (CAD) such as Clever Devices, Transit Master, Swiftly, Orb Cad or similar.
• Ability to read, write and speak English.
• Must have a valid license and have the ability to obtain an AZ Commercial License with passenger endorsement.
• Knowledge of labor relation skills and collective bargaining agreements.
• Ability to communicate effectively and tactfully both written and oral.
• Minimum two (3) years of transit industry experience.
• Ability to work in a union environment.
• Reliable and punctual.

Benefits

• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Training + Development

Interview process

Visa Sponsorship

Security clearance