Conducting regular business reviews with clients to assure a high level of satisfaction with Planon products and services;
Uncovering opportunity needs, developing solution/value propositions, and identifying upsell opportunities.
Defining and implementing Strategic Account Plans for assigned accounts, using approved models, to identify and position additional client activity and business opportunities;
Ensure a long-term business relationship with your assigned accounts, including handling product add-ons and enhancements, managing contract renewals, facilitating partner solutions, customizations, additional services, etc.
Owning and maintaining positive executive level and stakeholder relationships with clients while ensuring excellent client satisfaction;
Developing in-depth knowledge of Planon’s software, services, partner products and services, and related industry offerings sufficiently to be an effective advisor to the customer;
Requirements
saas
account management
cafm
customer‑centric
cross‑functional
enterprise clients
A proven track record in SaaS Account Management within the facilities management industry (e.g. CAFM, IWMS, BMS, FMIS).
You are customer-centric and detail-oriented.
Based in North America (East-coast based).
You have experience working with cross functional teams with delivery on solutions.
You have experience working with large enterprise clients.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Over 40 Countries
Global Presence
Has expanded into over 40 countries, establishing a strong global presence.
Founded with a vision to optimize facility and real estate management through innovative software.
Known for creating integrated software solutions that streamline operations across various industries.
Specializes in solutions that support both large-scale enterprises and real estate professionals.
Offers expertise in sectors like energy, infrastructure, and commercial real estate management.
Aims to create smarter, more sustainable environments by optimizing workflows and resource usage.
Works on high-impact projects that help organizations manage complex portfolios and assets efficiently.
Its software is renowned for its user-friendly design and adaptability to changing business needs.
Culture + Values
Growth: We focus on personal and organizational growth in quantity and quality.
Respect: We celebrate our differences. We respect each other and are proud of our diversity.
Innovation: New ideas and creative solutions allow us to constantly evolve and improve.
Integrity: We are open, honest, and reliable. Our say:do ratio is the pre-condition for trust.
Passion: Passion for and pride in what we do: our solutions and our organization.
Environment + Sustainability
88/100
EcoVadis Score
Achieved an 88/100 score on environment, placing the company in the top 1% of evaluated organizations, as recognized by EcoVadis in February 2025.
2,321 Trees
Tree-Planting Initiative
Reforested 3.88 hectares and captured 190.4 tons of CO₂ through a tree-planting program conducted from mid-2023 to January 2025.
50%
ISO 14001 Certified Offices
Half of Planon's global offices are certified to ISO 14001 standards by 2030, ensuring environmental management best practices.
100%
Electric Fleet
A commitment to transition the entire global fleet to electric vehicles by 2030, reducing reliance on fossil fuels.
Net zero CO₂ emissions by 2030.
100% renewable electricity across operations by 2030.
ISO 14001 certification achieved for Dutch operations (April 2023).
Sustainability reporting aligned with GHG Protocol and CSRD.
Inclusion & Diversity
50% Female
New Hires Target
Targets 50% female representation among new hires by 2030.
40% Female
Managers Target
Aims to have 40% female representation in managerial roles by 2030.
30% Female
Senior Leaders Goal
Aim for 30% of senior leadership positions to be held by women by 2030.
85/100
EcoVadis Score
Awarded an 85/100 score by EcoVadis for Labor & Human Rights performance.
Workforce of ~50 nationalities across 16 countries.
At least 7% of workforce in earn‑and‑learn positions (traineeships/internships).