Account Manager North America

Description

• Conducting regular business reviews with clients to assure a high level of satisfaction with Planon products and services;
• Uncovering opportunity needs, developing solution/value propositions, and identifying upsell opportunities.
• Defining and implementing Strategic Account Plans for assigned accounts, using approved models, to identify and position additional client activity and business opportunities;
• Ensure a long-term business relationship with your assigned accounts, including handling product add-ons and enhancements, managing contract renewals, facilitating partner solutions, customizations, additional services, etc.
• Owning and maintaining positive executive level and stakeholder relationships with clients while ensuring excellent client satisfaction;
• Developing in-depth knowledge of Planon’s software, services, partner products and services, and related industry offerings sufficiently to be an effective advisor to the customer;

Requirements

• A proven track record in SaaS Account Management within the facilities management industry (e.g. CAFM, IWMS, BMS, FMIS).
• You are customer-centric and detail-oriented.
• Based in North America (East-coast based).
• You have experience working with cross functional teams with delivery on solutions.
• You have experience working with large enterprise clients.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance