Comply with the Group’s Code of Conduct and the Committee Member Agreement for Services.
Scrutinise the Group’s engagement with customers and communities, with attention to diversity and inclusion.
Attend functions, away days and other meetings as required from time to time.
Neighbourhood and Community – Which requires the landlord to engage with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes.
Keep their knowledge and skills up to date, taking part in appropriate learning and development activities that aim to maintain and develop competence and improve performance.
Act as an ambassador and representative for the organisation, upholding the reputation of TRGL and its values, objectives and principles.
Establish and maintain constructive working relationships with non-executive colleagues, executives, and officers.
Support the Board by closely monitoring and evaluating services provided by Social Housing and Home Ownership, offering advice and recommendations where needed.
Promote and champion the organisation’s values.
Undertake induction and appraisal activity in line with the Board’s agreed programme.
Support and constructively challenge the Group’s Executive Team and other officers.
Tenancy - Letting homes in a fair, transparent and efficient way, as well as setting requirements for how tenancies are managed and ended by landlords.
Oversee delivery and effectiveness of Neighbourhood Plans and approve Regional Plans.
Ensure customer experiences are positive by overseeing service management, value for money, and risk management.
Monitor the delivery of objectives from customer-focused strategies, particularly those relating to income, customer satisfaction, and customer safety.
Review responses to any regulatory interventions concerning housing services, including corrective action plans.
Apply their skills, knowledge, and experience to actively contribute to the committee’s work in discharging its responsibilities as set out in the Terms of Reference for the committee.
Apply personal expertise with due regard to both the business and social aspects of the business.
Prepare adequately for meetings by reading and accessing all relevant papers and reports, seeking clarification from authors as required (preferably in advance of the meeting).
Attend, prepare for and participate in Committee meetings.
Build and maintain effective and constructive working relationships with other members of the Committee, the Chief Executive, Executive Director (Customer Service/Care and Support Services) and other senior staff.
Review and assess risk maps for Social Housing, Customer Services, and Riverside Home Ownership, providing feedback on risk management.
Act in accordance with TRGL’s adopted Code of Governance and Code of Conduct for individuals.
Evaluate the effectiveness of arrangements for gathering and using customer feedback to meaningfully influence decisions.
Oversee the operation and performance of customer complaints policies and procedures.
Requirements
customer service
governance
risk management
equality diversity
independent judgement
non-executive
Be self-aware and open to feedback and personal development.
Can commit the time necessary to the role.
Possess a high degree of probity and integrity.
Is self-aware and open to feedback and personal development.
An understanding, or willingness to develop knowledge, of how a Registered Social Housing Provider operates.
We are particularly interested in hearing from candidates with a background in customer service from outside of the Housing Sector, ideally in a consumer focused (and regulated) sector, with experience in one or more of the following areas:
A strong awareness of and commitment to embedding equality and diversity principles.
Have awareness of, and keep up to date with, sector issues.
Skilled at developing and maintaining relationships with others.
Is able to generate new ideas and bring new perspectives.
Transparency Influence & Accountability – Being open with tenants, treating them with fairness and respect, so that tenants can access services, raise complaints when necessary, influence decision making and hold their landlord to account. This standard incorporates the Tenant Satisfaction Measure requirements.
Pragmatic, with the maturity and sensitivity to analyse complex issues and deliver sound judgment.
Non-Executive experience is preferred but not essential.
Trusted customer services
An understanding, or willingness to develop knowledge, of governance and how committees operate and add value.
Be able to commit the time necessary to undertake the role to a high standard.
Ability to manage key organisational risks in a complex environment and analyse large volumes of information to identify fundamental issues.
Be confident in making independent and critical judgments and in facilitating debate to ensure risks and alternative courses of action are properly considered.
Be confident in making independent and critical judgements and in facilitating debate to ensure risks and alternative courses of action are properly considered.
Customer experience/Voice of customer
An assured influencer who is able to question and challenge with independence and integrity and who does not cross over the line of operational management.
Benefits
with secure financial foundations: £680 million annual turnover, £5.2 billion assets.
Warm and safe, decent homes
New homes, better places.
Support through the cost-of-living crisis
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
Specializes in social care, working to improve the lives of vulnerable people through tailored services.
Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
Offers a range of services like homelessness prevention, mental health support, and youth services.
Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.
Culture + Values
We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
We believe in collaboration, working together to achieve our vision and deliver the best possible service.
We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
We are passionate about making a difference and delivering quality services to our communities.
Environment + Sustainability
2050
Net Zero Carbon Emissions Target
The company is committed to achieving Net Zero carbon emissions by the year 2050.
Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
Already reduced carbon emissions for residents.
Inclusion & Diversity
X% Women in Leadership
Women in Senior Roles
The percentage of women in senior leadership positions reflects the company's commitment to gender diversity in top management.
Committed to fostering an inclusive culture where everyone feels they belong.
Set measurable targets to increase the representation of women in leadership roles.
Strive to ensure a diverse workforce through recruitment practices and employee development programs.
Track and report on gender pay gap and aim to reduce it over time through focused strategies.