Service and technical support of existing equipment
Work directly with Engineers, Contractors, End Users, and Food Service Dealers.
Continuously evaluate and improve processes as well as the customer experience.
Educate and promote CaptiveAire products to users in your market. This includes conference calls, meetings, organizing presentations, and product demos.
Outside sales meetings and calls to build relationships with existing and new customers
Provide integrated application engineering and design support for a wide range of ventilation applications with the goal of providing sustainable products and the latest technologies best designed to meet the customers’ needs.
Research and develop new business opportunities with new and existing users.
Supporting end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for staff in the kitchen.
Project management of installations in progress - Managing schedules/plans to guarantee we can get equipment on site when the site needs it, in turn creating satisfied and returning customers.
Mission: to provide the highest quality products and service to our users at the lowest possible price
Responsibilities will vary and may include presentations, quotes, submittals, technical product support, job site visits and hands on troubleshooting as needed.
Daily tasks include inside sales support, application engineering and outside sales.
Requirements
problem solving
0-5 years
computer skills
customer focus
fe exam
technical degree
Problem solving with a passion for continuous learning
0-5 years experience
Excellent computer, organizational and communication/presentation skills
Strong desire to interface with the customer
If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment with CaptiveAire
Top notch customer service and willingness to go above and beyond to serve the customer.
Willing to travel for various training opportunities
4 year technical degree in a mechanical, electrical, construction or science-oriented curriculum preferred
Benefits
Paid time off (PTO) based upon tenure
Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and continuous education through weekly webinars and company developed technical videos
401k with employer match
Tuition reimbursement, including for Professional Engineering (PE) License
Flexible spending account (FSA)
Relocation assistance
Disability & life insurance based upon election of medical insurance
Paid holidays
Medical, dental and vision insurance
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
applicants must be authorized to work in the u.s.; no visa sponsorship will be provided.
Security clearance
Information not given or found
Company
Overview
Founded 1976
Year Established
The company was established in a single-room shop in 1976 and has since grown into a leader in kitchen ventilation systems.
$530M Revenue
Annual Revenue 2019
By 2019, the company achieved an annual revenue of $530 million, driven by strategic growth and facility investments.
It designs and produces integrated packages: hoods, fans, DOAS/HVAC, fire suppression, grease ducts, filters and controls.
Backed by six U.S. plants and over 100 North American sales offices, it delivers fast, reliable service nationwide.
Typical projects range from standalone restaurants to large chains, schools, military facilities and correctional institutions.
Recent unusual efforts include establishing an HVAC R&D hub in St. George, Utah and launching smart units with cellular controls.
Its DOAS systems have earned praise from engineers for performance, though some note trade-offs versus legacy HVAC brands.
Culture + Values
Customer Satisfaction
Innovation and Excellence
Integrity
Teamwork and Collaboration
Employee Development
Safety and Quality
Environment + Sustainability
2050
Net Zero Target
Aims to reach net zero emissions
Committed to sustainability and reducing environmental impact.
Implemented energy-efficient manufacturing processes and strives to minimize waste.
Focused on developing products that enhance energy efficiency for customers.
Continues to pursue sustainability goals, including reducing carbon emissions across operations.
Inclusion & Diversity
Fosters an inclusive and diverse workplace where all employees are treated with respect.
Emphasizes equal opportunity in hiring, development, and career progression.