Operations Manager - Future Opportunity

Description

• Customer Service: Address and resolve client and customer concerns in a timely, effective manner.
• Staff Development: Ensure effective training, coaching, and scheduling for staff, supporting continuous professional development.
• Financial Oversight: Manage budgets, track expenses, and monitor revenue to support financial objectives. Participate in pricing and promotional strategy development.
• Safety and Compliance: Promote and enforce Health & Safety procedures, government regulations, and corporate policies to ensure a safe work environment.
• Quality Assurance: Work with supervisors to implement QA functions in each department and participate in ISO Quality Management Systems, adhering to all policies and standards.
• Resource Management: Maintain an overview of tasks, staffing, and resource allocation to ensure consistent, high-quality service delivery.
• Reporting and Documentation: Oversee the preparation and submission of required reports, ensuring accuracy and timeliness.
• Operational Leadership: Manage a multi-disciplinary support team responsible for essential camp functions including food services, accommodations, information systems, security, transport, facilities management, and amenities.
• Client Relations: Serve as the primary liaison with customer site management, ensuring responsive and effective support aligned with customer needs and expectations.
• Policy and Process Improvement: Assist in evaluating and refining policies and processes to enhance service delivery and operational efficiency.
• Quality Control: Conduct regular quality audits and monitor service implementation to uphold consistent standards across all camp services.

Requirements

• Education: A degree or diploma in Hotel/Accommodation Management or a related field is preferred.
• Organizational Skills: High level of organizational ability, including team-building and relationship management in diverse environments.
• License: Valid driver’s license in good standing.
• Strong background in building autonomous, highly efficient teams with a people-centered management approach.
• Analytical: Strong analytical abilities with a creative and inquisitive mindset.
• Business Acumen: Entrepreneurial skills in hiring, mentoring staff, developing marketing strategies, and managing resources to meet business goals.
• Leadership: Visionary leadership skills with a proven ability to manage, communicate, and inspire across a cross-functional team.
• Problem-Solving Skills: Excellent problem solving and conflict resolution skills.
• Communication and Negotiation: Excellent communication and negotiation abilities, with experience managing complex client relationships and contract profitability.
• Experience in managing operations with a focus on efficiency and safety in remote or site-based environments.
• Experience: 5-10 years in hospitality or accommodations management, ideally with remote operations or camp environments, directly managing a group of diverse skilled staff.

Benefits

• We believe in safety above all else, and we foster a welcoming and diverse culture, and we’re committed to an inclusive, fair, and respectful workplace.
• We offer employee benefits, career advancement, and growth and development opportunities.
• While on site, enjoy all meals, accommodation, and amenities free of charge.

Training + Development

Interview process

Visa Sponsorship

Security clearance