Customer Service: Address and resolve client and customer concerns in a timely, effective manner.
Staff Development: Ensure effective training, coaching, and scheduling for staff, supporting continuous professional development.
Financial Oversight: Manage budgets, track expenses, and monitor revenue to support financial objectives. Participate in pricing and promotional strategy development.
Safety and Compliance: Promote and enforce Health & Safety procedures, government regulations, and corporate policies to ensure a safe work environment.
Quality Assurance: Work with supervisors to implement QA functions in each department and participate in ISO Quality Management Systems, adhering to all policies and standards.
Resource Management: Maintain an overview of tasks, staffing, and resource allocation to ensure consistent, high-quality service delivery.
Reporting and Documentation: Oversee the preparation and submission of required reports, ensuring accuracy and timeliness.
Operational Leadership: Manage a multi-disciplinary support team responsible for essential camp functions including food services, accommodations, information systems, security, transport, facilities management, and amenities.
Client Relations: Serve as the primary liaison with customer site management, ensuring responsive and effective support aligned with customer needs and expectations.
Policy and Process Improvement: Assist in evaluating and refining policies and processes to enhance service delivery and operational efficiency.
Quality Control: Conduct regular quality audits and monitor service implementation to uphold consistent standards across all camp services.
Requirements
hospitality degree
driver's license
5-10 years
hospitality management
remote ops
leadership
Education: A degree or diploma in Hotel/Accommodation Management or a related field is preferred.
Organizational Skills: High level of organizational ability, including team-building and relationship management in diverse environments.
License: Valid driver’s license in good standing.
Strong background in building autonomous, highly efficient teams with a people-centered management approach.
Analytical: Strong analytical abilities with a creative and inquisitive mindset.
Business Acumen: Entrepreneurial skills in hiring, mentoring staff, developing marketing strategies, and managing resources to meet business goals.
Leadership: Visionary leadership skills with a proven ability to manage, communicate, and inspire across a cross-functional team.
Problem-Solving Skills: Excellent problem solving and conflict resolution skills.
Communication and Negotiation: Excellent communication and negotiation abilities, with experience managing complex client relationships and contract profitability.
Experience in managing operations with a focus on efficiency and safety in remote or site-based environments.
Experience: 5-10 years in hospitality or accommodations management, ideally with remote operations or camp environments, directly managing a group of diverse skilled staff.
Benefits
We believe in safety above all else, and we foster a welcoming and diverse culture, and we’re committed to an inclusive, fair, and respectful workplace.
We offer employee benefits, career advancement, and growth and development opportunities.
While on site, enjoy all meals, accommodation, and amenities free of charge.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
pre-employment alcohol & drug test required.
Company
Overview
$22B Assets
Part of ATCO Ltd.
Frontec is part of ATCO Ltd., a public energy and infrastructure group with CA$22 billion in assets.
~6.5K Employees
ATCO Workforce
ATCO Ltd., the parent company, employs approximately 6,500 people globally.
13M+ Work Hours
Safety Achievement
Frontec has achieved over 13 million work-hours without a lost-time incident, highlighting its strong safety culture.
Born from Canada’s frontier spirit, it began supplying technical services and logistical support in northern Canada.
Operates globally, managing remote camps, military bases, disaster zones, mines, and infrastructure projects.
Delivers turnkey modular structures, lodgings, facility maintenance, fire prevention, site services, defence support, and emergency response.
Remote-site expertise spans the High Arctic to Afghanistan deserts, excelling in challenging environments.
Typical projects include worker camps, fire prevention system installations, NORAD radar station support, and disaster relief deployments.
Expanding into new defence and government sectors, forming strategic ties with NATO, NORAD, Inuit, and Indigenous partners.
Integrates design, manufacturing, installation, and operations—offering a seamless, end-to-end service chain.
Evolved from 'Frontier Technologies', balancing deep heritage with cutting-edge readiness worldwide.
Culture + Values
Integrity – We are accountable to our stakeholders, acting with honesty, transparency, and fairness.
Collaboration – We are committed to working together to achieve shared goals.
Innovation – We actively pursue creative and efficient solutions to exceed expectations.
Safety – We prioritize the health and safety of our employees, customers, and communities.
Sustainability – We integrate sustainable practices to ensure long-term success.
Environment + Sustainability
2050
Net Zero Commitment
Aiming to achieve net-zero emissions by the specified year.
Active involvement in reducing environmental footprint through efficient energy use.
Commitment to responsible resource management and continuous innovation to reduce carbon emissions.
Inclusion & Diversity
Committed to fostering an inclusive and diverse workplace.
Focus on increasing gender diversity across leadership roles.
Ongoing efforts to ensure equitable opportunities and support for underrepresented groups in the workforce.