Director of Organizational Effectiveness

Description

• Maintain and evolve the account’s KPI frameworks, dashboards, and issue-tracking mechanisms to strengthen visibility and predictability.
• Translate complex program requirements into scalable SOPs, workflows, and repeatable systems adopted across hundreds of sites globally.
• Champion a culture of preparedness, accountability, and operational excellence across the account.
• Create and optimize workflows, SLA frameworks, intake processes, and governance systems that increase speed, reduce errors, and improve predictability.
• Optimize the Account Director’s strategic calendar to ensure time, focus, and prioritization align to business impact.
• Serve as a strategic advisor to the Account Director; provide objective analysis, synthesize competing viewpoints, and recommend options with clear impacts and risks.
• Conduct deep-dive assessments to uncover operational gaps, process inefficiencies, or misaligned spend; develop corrective action paths.
• Draft executive communications, account-wide messaging, quarterly updates, and leadership briefings.
• Build and own the governance calendar, leadership cadences, QBR operating rhythm, and executive alignment routines for the Global Integrated Solutions organization.
• Maintain high confidentiality around staffing, performance, organizational changes, and sensitive communications.
• Support the uplift and effectiveness of teams, and cross-functional contributors; coach stakeholders to operate with clearer expectations and higher execution discipline.
• Partner across Operations, Finance, HR, and TA to ensure cross-functional alignment and seamless execution of account deliverables.
• Develop briefing documents, pre-reads, decision narratives, and talking points that equip leaders to make high-quality, informed decisions.
• Conduct recurring operational audits to proactively identify gaps, inefficiencies, or risks requiring leadership attention.
• Partner with the Account Director to identify risks, prioritize competing initiatives, and ensure organizational resources remain aligned to the highest business value.
• Ensure executive meetings, QBRs, summits, and offsites are fully prepared with aligned narratives, cross-functional materials, and decision-ready content.
• Lead planning and coordination for executive summits and client engagements to ensure that agendas support operational priorities and stakeholder engagement.
• Lead cross-functional adoption of tools (e.g., Asana, Smartsheet, Air Tables, Power BI, analytics dashboards) to strengthen accountability and transparency.
• Ensure all communications reflect the voice, priorities, and strategic direction of the Account Director.
• Consolidate complex data sets and operational insights into clear, concise, actionable narratives for senior leaders.
• Coordinate complex multi-stakeholder events and leadership sessions with clear objectives, agendas, and post-session action tracking.
• Strengthen cross-team collaboration by establishing communication channels, structured workflows, and predictable escalation paths.
• Design program plans, execution trackers, risk/issue logs, communication plans, and cross-functional workstreams that ensure timely and measurable delivery.

Requirements

• Strong analytical capability; proficiency with workflow tools and operational dashboards.
• Demonstrated success leading high impact, cross-functional programs across large, complex organizations.
• 8+ years in Chief of Staff, Program Management, Strategic Operations, or Executive Operations roles supporting senior leaders.
• Exceptional written communication skills; able to craft narratives, decision documents, and executive-level materials.
• Strong systems thinking with the ability to design scalable processes, governance structures, and operating rhythms.
• Bachelor’s degree required; Master’s degree or Executive Leadership certification preferred.
• High judgment, discretion, and ability to navigate sensitive organizational matters.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance