New Homes Performance Specialist 1

Description

• Develop and refine processes and gain technical skills related to service work for residential solar photovoltaic systems following department policy to prepare for advanced technical skills as FPT2.
• Investigate and mitigate any reported roof leaks including thorough documentation: complete roof leak checklist, photos and written observations
• Receive, update and complete Field Service Dispatches (FSDs) with Service Dashboard in Salesforce
• Communicate with the Construction Supervisor, and Engineering Team members to resolve any redline issues
• Ensuring the timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction
• Troubleshoot and resolve solar electric warranty and service issues that arise with: modules, inverters, monitoring and balance of system components

Requirements

• Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors
• Ability to hear verbal commands and warnings
• Strong computer skills
• Ability to distinguish colors such as red, black, yellow, white, green
• Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver’s license.
• Proven track record of excellent customer service
• Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.
• Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely
• Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity
• Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating
• Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance
• 1 - 3 years of previous field construction or solar experience required
• Ability to walk on rafters, roof tiles, and roof shingles without damage
• Ability to work in the sun and possibly low light conditions
• Ability to work with chemicals using appropriate protections
• Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals
• Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required
• PV design or PV electrical experience is preferred
• Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)
• Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching
• Excellent organizational and time management skills
• Ability to work and maintain balance on roofs and other areas of height
• Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment
• High School diploma is required
• Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching
• Excellent verbal and written communication skills
• Knowledge of the NEC and applicable codes and standards
• Ability to climb ladders

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance