I&C Billing Analyst

Description

• Liaise with External agents to resolve complex Industry/Billing exceptions. Assisting technical Leads with producing billing statistics to report to Line manager. Coordination of Billing tasks to ensure weekly/monthly targets are met.
• Working alongside other departments to resolve complex billing queries i.e. Metering/Industry/Data Exceptions.
• Resolving specific customer accounts within agreed service level agreements. Supporting end to end delivery of designated Billing Portfolio.
• Account set up of large customer multi-sites in billing system for group billing.
• Highlighting process improvements and supporting team to drive change. UAT testing of system upgrades/bugs and new software.
• Support maintenance & smooth running of Billing Systems. Working through System exceptions to resolve billing queries.

Requirements

• Experience in dealing with DC/DC/MOP & DNO is desirable.
• Analytical – Naturally curious with an immaculate attention to detail.
• Great communicator – you have first-rate communication and interpersonal skills.
• Ability to work under pressure and manage multiple deadlines.
• Sharp – Effective decision-making skills to manage technical workload.
• Team player – you enjoy working closely with a team to help them develop.
• Experienced – you’ve preferably worked in the energy/metering industry.
• Exposure to industry Data flows with a good understanding of industry interaction is also desirable.

Benefits

Compensation: £26,500 - £28,500 / year

• Flexible – you’re a strong team player who can adapt as the role and business develops.
• Day off on your birthday
• Holiday buy – up to 5 additional days
• New modern facilities
• Annual salary review
• 3 days additional annual leave if you get married/civil partnership etc.
• 24 days annual leave + bank holidays
• Long service recognition
• Appointment allowance
• Death in service and critical illness cover
• Company sick pay (subject to length of service)
• Refer a friend payment
• Enhanced paternity, maternity and adoption policies
• Employee Assistance Programme
• Learning and development opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance