Desktop and Network Support Coordinator (12 month contract)

Description

• Maintain asset management of hardware and software inventories.
• Install and maintain computing hardware and software solutions that utilize industry best practices to meet corporate objectives.
• Act as the initial point of contact for all computer and software-related concerns from clients.
• Respond to, prioritize, and provide detailed reports for technical support requests.
• Provide guidance and recommendations on the most effective use of technology.
• Create required reports in response to management needs.
• Create and maintain documentation for troubleshooting and using software and hardware.
• Identify and assess support issues for cause, resolution, and potential trends. Escalate as necessary.
• Research the latest products, services, and standards as they best meet the needs of the business.

Requirements

• Working knowledge of office automation technologies and computer peripherals, such as printers and scanners.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Certification in current Microsoft client technologies is highly desirable.
• Adept at reading, writing, and interpreting technical documentation and procedure manuals
• Demonstrated ability to communicate effectively and professionally.
• Ability to perform remote troubleshooting and provide user-friendly instructions.
• Strong customer service orientation with keen attention to detail.
• Associate Degree in a Computer Science or Information Technology related field.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience supporting Windows/Linux/MacOS and Microsoft 365 products, including Teams and OneDrive.
• Highly self-motivated and skilled at empowering a highly collaborative team.
• Knowledge of Cisco networking fundamentals and security practices, and anti-virus programs.
• Proven problem-solving and analytical skills.

Benefits

• A safe and fun working environment where we celebrate our milestones.
• Employer-paid health and wellness benefits
• Access to Spark LMS for continuous learning and development
• Three weeks of paid vacation, plus paid holiday shutdown
• Competitive compensation
• Summer hours program

Training + Development

Interview process

Visa Sponsorship

Security clearance