Sales Consultant
Berkeley Group Plc
Assist customers in buying new homes and provide world‑class service while meeting sales targets.
9 days ago ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Wallingford, England, United Kingdom
Field
Company Size
3,800 Employees
Service Specialisms
Property Development
Construction
Project Management
Design
Engineering
Consulting
Sector Specialisms
Residential
Brownfield Regeneration
Mixed-use Development
Urban Regeneration
Neighbourhood Development
Community Infrastructure
Sustainable Development
Nature-rich Places
Role
What you would be doing
customer service
process compliance
doc management
event support
health safety
sales targets
- Deliver world class customer service measured through the Net Promoter Score (NPS) of 70+, with a target to strive for of 80+
- To ensure compliance with Sales Department processes, procedures and reporting
- Manage and check all documentation required to ensure consumer code compliance.
- Assist the Sales and Marketing teams in the preparation of onsite events for Chinese and international markets
- Proactively manage every customer so each customer is more than very satisfied with the service they receive
- Adhere to Group Health and Safety standards
- Dealing and supporting agents, introducers to close deals, building and maintain relationships.
- Create and maintain rewarding relationships with all customers; face to face, on the phone, by email
- Proactively work to devise and suggest new marketing ideas to drive new lead generation for the developments.
- To liaise with the project and customer service departments as required
- To maintain sales targets on the project in accordance with the business forecast and budget
- Provide exceptional customer service to all you come into contact with
- Conduct viewings in the Sales & Marketing suites appropriate with agents and potential buyers from the International market
- Represent the brand to the highest professional standards of business at all times by setting and upholding the highest standards of presentation in all a customer sees, hears and feels
- Liaising with buyer, agencies and client solicitors to ensure deadlines are met and queries answered
What you bring
excel
residential
sales
interpersonal
stakeholder
empathy
- Empathic communicator, able to see things from the other person's point of view.
- Flexible and reliable.
- Experience of similar residential schemes or property industry is required.
- Achieve and exceed profitable sales targets by excelling in selling skills, demonstrating high levels of essential knowledge to perform in the role, delivering exceptional service and behaviour to all customers.
- Qualifying enquiries and booking and confirming appointments
- Reliable, tolerant, and determined.
- Well-presented and business like.
- This role requires travel to sites in Oxfordshire, Berkshire and Buckinghamshire - Predominantly Wallingford and High Wycombe*
- IT literate with using Microsoft office, Outlook, Excel.
- Credible, and comfortable in dealing with a wide variety of stakeholders.
- Strong interpersonal skills and presentation skills
- Comfortable with conducting virtual appointments for the development
- Private pension plan.
- 25 days annual leave, increasing with service to 33 days.
- Lifestyle benefits including access to an online discount platform.
- Health and wellbeing benefits including Private Medical Insurance.
- Group life assurance.
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Interview process
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Company
Overview
45 Years
Year Founded
Established as a leading property developer in the UK, shaping the landscape through innovative and sustainable developments.
- Creating iconic developments across London and the South of England.
- Specializes in large-scale regeneration projects blending luxury housing with retail, leisure, and community spaces.
- Committed to design excellence, behind landmark residential projects that transform key areas in the UK.
- Developments include sustainable features enhancing resident and environmental quality of life.
- Flagship projects cater to diverse markets, from first-time buyers to luxury homeowners.
- Integrates green spaces and recreational areas, ensuring every development is part of a wider community vision.
- Transforms underutilized land into thriving neighborhoods that offer long-term value.
- Have Integrity – build trust by being open, clear and credible
- Be Passionate – take pride in what we do and the impact we make
- Think Creatively – find individual solutions for every site and situation
- Respect People – work together, empower people and value their contribution
- Excellence Through Detail – deliver the best through attention to detail in everything we do
76% Emissions Cut
GHG Reduction Achieved
The company has reduced its scope 1 & 2 GHG emissions by 76% as of 2023, surpassing interim targets.
100% SuDS Inclusion
Sustainable Drainage Systems
All developments incorporate sustainable drainage systems to manage water effectively and reduce runoff.
10% Biodiversity Gain
Habitat Enhancement
Every development site contributes to a minimum 10% biodiversity net gain, enhancing local ecosystems.
98% Sustainable Timber
Certified Wood Products
Over 98% of timber and wood products used are sustainably certified, promoting responsible forestry practices.
- Net-zero carbon target across scopes 1, 2 & 3 by 2045
- Science-Based Targets approved in Dec 2020: reduce absolute scope 1 & 2 GHG emissions 50% by FY2030 (from FY2019 base); reduce scope 3 emissions 40% per sq ft by 2030
- Committed to minimum EPC ‘B’ rating for all new homes (excluding refurbishments)
- Completed 48 embodied carbon assessments to date; requirement in place for assessments on all new completions from 2025/26
- 96% of total (non-hazardous) waste reused or recycled
- Zero environmental prosecutions in 2023/24
- Water use down 10% vs prior year
260+
Mental Health First Aiders
Building Mental Health Charter signed with comprehensive support services including employee assistance, virtual GP, and wellbeing sessions in place.
- Workforce EDI approach: voluntary staff survey used to set actions and targets to build representative workforce
- Network of Fairness, Inclusion & Respect (FIR) ambassadors across roles and levels
- EDI training implemented for all employees; People Committee acts as champion
- Participation in London Pride Parade and International Women’s Day events to promote allyship and networking
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