Named Accounts CSM

Description

• Collaborate from proposal through delivery to translate customer business and technical challenges into solutions based on Autodesk products & services
• Collaborate and execute on the Customer Success Plan (CSP) to ensure broad adoption of Autodesk solutions
• Advocate for customer's needs and provide feedback to internal teams on how we can better serve our customers
• Build deep, positive relationships with customer leads as well as their teams, and work with the Autodesk account team to maintain high levels of customer satisfaction
• Lead and own all post-sales activities in order to create recognizable business value for Autodesk’s top customers
• Identify opportunities for growth and accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best return on your customers' investment within the shortest timeframe
• Develop and maintain close relationships with key management sponsors within a select group of named accounts (from key users to CXO), becoming a trusted advisor to the customer

Requirements

• Understanding of Software-as-a-Service (SaaS) customer management
• Enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
• Technical educational background or equivalent experience
• Sense of accountability with a bias for action and desire to collaborate across teams
• Thrive on building deep, meaningful relationships
• 5+ years in sales, service delivery, or customer success management experience
• Able to travel up to 40%
• Excellent communication and presentation skills
• Deep understanding of value drivers in recurring revenue business models
• Strong financial acumen including an analytical and process-focused mindset
• Experience deploying technology or services with large enterprise or global customers and the desire for continuous learning and growth
• Ability to quickly adapt to changing circumstances and needs
• Bachelor’s degree or equivalent work experience and education

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance