Key Account Manager at Kone in Melbourne, Victoria, Australia | Kablio

Role

Description

value proposition

strategic accounts

customer planning

data management

risk management

profitability

Develop compelling value propositions: Craft value propositions that clearly articulate the benefits of KONE solutions tailored to the customer's specific needs. Highlight how KONE's products and services can solve their challenges and add value to their business.
Lead the charge in managing local strategic accounts: As a Key Account Manager, you will be the primary point of contact for strategic accounts. This involves understanding the customer's business deeply, anticipating their needs, and ensuring that KONE's solutions align perfectly with their objectives.
Craft and execute detailed customer plans: Collaborate closely with unit management to develop comprehensive customer plans. These plans should outline strategies for engagement, growth, and retention, ensuring that all activities are aligned with the customer's goals and KONE's objectives.
Share your insights and contacts: Leverage your knowledge and network to support other account team members in winning orders. Share valuable customer insights and contacts to enhance the team's overall effectiveness and success.
Responsible of evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team
Ensure precision in customer data and hierarchies: Maintaining accurate and up-to-date customer data is crucial. You will be responsible for ensuring that all customer information, including hierarchies and contact details, is meticulously recorded and managed.
monitoring compliance, and optimizing contract performance to maximize profitability.
Drive profitability: Enhance the profitability of the customer's business with KONE by implementing strategies outlined in the account plan. Focus on increasing revenue, reducing costs, and improving overall efficiency to achieve financial targets.
Create and seize opportunities: Work closely with account teams to identify and capitalize on opportunities within your customer base. This involves understanding the customer's needs, proposing relevant solutions, and driving the sales process from initial contact to final agreement.

Requirements

communication

account management

crm

organizational

time management

5+ years

Strong communication and presentation skills
Minimum of 5-7 years in account management or a related field
Excellent organizational and time management abilities
High level of computer literacy, including experience with CRM software
Demonstrated ability to manage and grow client accounts

Benefits

Novated Leasing, ability to purchase leave, extra super, annual bonus and a car space
Enjoy career progression opportunities within a global organisation
Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work
Grow with comprehensive learning and development programs covering a wide range of professional skills

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1910

Years of Innovation

The company has a century-long history of pioneering advancements in the lift and escalator industry.

60+ Countries

Global Presence

Operates internationally, combining local expertise with large-scale capabilities in over 60 countries.

Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators.
Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable.
Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System.
A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability.
Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes.
Committed to technological advancements, including smart building solutions and predictive maintenance.

Culture + Values

Customer First: We create value for customers by understanding their needs and exceeding their expectations.
Caring: We care about the safety and wellbeing of our people and the environment.
Sustainability: We are committed to improving the efficiency and sustainability of urban life.
Teamwork: We succeed together by sharing knowledge and working as one.
Achievement: We strive for excellence and take pride in delivering outstanding results.

Environment + Sustainability

Net Zero by 2035

Carbon Emissions Target

Committed to achieving net-zero carbon emissions by the year 2035, demonstrating a strong focus on climate action.

56% CO2 Reduction

Emissions Decrease

Achieved a 56% reduction in CO2 emissions per unit of added value compared to 2018 levels by 2020, showcasing significant progress in emissions management.

30% Energy Savings

Product Efficiency

Focus on energy efficiency in product design, aiming for new products to achieve an average of 30% energy savings, promoting sustainable consumption.

80% Recyclable

Material Use

Ensures that 80% of materials used in new products are recyclable, supporting circular economy principles and reducing waste.

Sustainability integrated into product design and lifecycle management.

Inclusion & Diversity

50% Women

Senior Management 2023

Reflects gender diversity in senior leadership roles.

40% Target

Leadership by 2030

Aims to increase women in leadership positions by a specific future date.

Launched a global employee training program focusing on unconscious bias and inclusive leadership.

Articles

KONE Major Projects

KONE Careers

KONE SiteFlow

Role

Description

value proposition

strategic accounts

customer planning

data management

risk management

profitability

Develop compelling value propositions: Craft value propositions that clearly articulate the benefits of KONE solutions tailored to the customer's specific needs. Highlight how KONE's products and services can solve their challenges and add value to their business.
Lead the charge in managing local strategic accounts: As a Key Account Manager, you will be the primary point of contact for strategic accounts. This involves understanding the customer's business deeply, anticipating their needs, and ensuring that KONE's solutions align perfectly with their objectives.
Craft and execute detailed customer plans: Collaborate closely with unit management to develop comprehensive customer plans. These plans should outline strategies for engagement, growth, and retention, ensuring that all activities are aligned with the customer's goals and KONE's objectives.
Share your insights and contacts: Leverage your knowledge and network to support other account team members in winning orders. Share valuable customer insights and contacts to enhance the team's overall effectiveness and success.
Responsible of evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team
Ensure precision in customer data and hierarchies: Maintaining accurate and up-to-date customer data is crucial. You will be responsible for ensuring that all customer information, including hierarchies and contact details, is meticulously recorded and managed.
monitoring compliance, and optimizing contract performance to maximize profitability.
Drive profitability: Enhance the profitability of the customer's business with KONE by implementing strategies outlined in the account plan. Focus on increasing revenue, reducing costs, and improving overall efficiency to achieve financial targets.
Create and seize opportunities: Work closely with account teams to identify and capitalize on opportunities within your customer base. This involves understanding the customer's needs, proposing relevant solutions, and driving the sales process from initial contact to final agreement.

Requirements

communication

account management

crm

organizational

time management

5+ years

Strong communication and presentation skills
Minimum of 5-7 years in account management or a related field
Excellent organizational and time management abilities
High level of computer literacy, including experience with CRM software
Demonstrated ability to manage and grow client accounts

Benefits

Novated Leasing, ability to purchase leave, extra super, annual bonus and a car space
Enjoy career progression opportunities within a global organisation
Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work
Grow with comprehensive learning and development programs covering a wide range of professional skills

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1910

Years of Innovation

The company has a century-long history of pioneering advancements in the lift and escalator industry.

60+ Countries

Global Presence

Operates internationally, combining local expertise with large-scale capabilities in over 60 countries.

Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators.
Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable.
Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System.
A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability.
Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes.
Committed to technological advancements, including smart building solutions and predictive maintenance.

Culture + Values

Customer First: We create value for customers by understanding their needs and exceeding their expectations.
Caring: We care about the safety and wellbeing of our people and the environment.
Sustainability: We are committed to improving the efficiency and sustainability of urban life.
Teamwork: We succeed together by sharing knowledge and working as one.
Achievement: We strive for excellence and take pride in delivering outstanding results.

Environment + Sustainability

Net Zero by 2035

Carbon Emissions Target

Committed to achieving net-zero carbon emissions by the year 2035, demonstrating a strong focus on climate action.

56% CO2 Reduction

Emissions Decrease

Achieved a 56% reduction in CO2 emissions per unit of added value compared to 2018 levels by 2020, showcasing significant progress in emissions management.

30% Energy Savings

Product Efficiency

Focus on energy efficiency in product design, aiming for new products to achieve an average of 30% energy savings, promoting sustainable consumption.

80% Recyclable

Material Use

Ensures that 80% of materials used in new products are recyclable, supporting circular economy principles and reducing waste.

Sustainability integrated into product design and lifecycle management.

Inclusion & Diversity

50% Women

Senior Management 2023

Reflects gender diversity in senior leadership roles.

40% Target

Leadership by 2030

Aims to increase women in leadership positions by a specific future date.

Launched a global employee training program focusing on unconscious bias and inclusive leadership.

Articles

KONE Major Projects

KONE Careers

KONE SiteFlow