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Service Desk Engineer
Crow Holdings
Provide Tier 1/2 desktop support and tech assistance to users across offices.
3d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Dallas, TX
Office Full-Time
Company Size
500 Employees
Service Specialisms
Real Estate Investment
Real Estate Development
Portfolio Management
Multifamily Development
Industrial Development
Retail Development
Sector Specialisms
Industrial
Multifamily
Manufactured Housing
Student Housing
Self-Storage
Food & Service Retail
Convenience & Gas
Logistics
Role
What you would be doing
computer deployment
incident logging
remote support
application install
os configuration
printer management
- Deploy user computers
- Log incidents and resolutions in the IT Service Management software
- Provide Tier 1 and Tier 2 desktop/system remote support for users in other offices around the country
- Install, configure and support various business applications, including antivirus and security
- Install, configure and update operating systems
- Support Cisco desk phones, voicemail and mobile device connectivity
- Configure and manage printers
- Provide Tier 1 and Tier 2 desktop/system support for regional offices located on the west coast
What you bring
windows 10
desktop support
office 365
computer science
network tech
customer service
- Confidential, empathetic and diplomatic in all interactions; demonstrates flexibility and good instincts
- Ability to support users in-person and remotely via phone and remote access
- Mobile Devices: iPhone/iPad/MS-Surface
- Advanced proficiency in MS Windows operating systems, including installation and configuration of hardware and software for laptops, desktops, and peripheral devices
- Bachelor’s degree in computer science or related field or equivalent combination of education/experience. Microsoft and Technology Certifications are a strong plus
- Familiarity with network technologies is a strong plus
- Experience with the following technologies:
- 2+ years of experience with desktop and end user support
- MS Windows 10 required
- Provide great customer service and demonstrate professionalism when working with end-users
- Polished, professional presence with excellent communication and customer service skills
- Antivirus software
- Applications: MS-Office (Recent Versions), Office 365, Adobe PDF
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
25 Years
Experience in Real Estate
The company has been actively involved in real estate investment and development for over a quarter of a century.
- a leading player in real estate investment and development
- a strong focus on value-driven investments, primarily in residential, commercial, and industrial properties
- operates across the U.S., managing assets that span a variety of sectors, including real estate and infrastructure
- developed spaces that drive long-term economic growth
- delivered remarkable returns in both urban and suburban markets
- key projects include luxury residential complexes, large-scale commercial developments, and logistics hubs in major metropolitan areas
- continuously adapts to the ever-evolving real estate landscape
75% Renewable Target
Renewable Electricity
Target to increase renewable electricity supply to 75% by 2030, aligned with RE100.
31% GHG Reduction
GHG Emissions
Reduced Scope 1 and 2 GHG emissions by 31% since 2019.
~1,482 mt COâ‚‚ Saved
Solar Installations
Combined COâ‚‚ reduction from solar installations at Rudrapur and Dahej plants.
- Launched Crow Holdings Renewables in June 2023 to develop community‑ and utility‑scale solar and battery storage across fast‑growing U.S. markets.
- Twentyby30â„¢ program includes 20 measurable sustainability goals to be achieved by 2030 using 2019 baseline.
- Committed to set a science‑based Net Zero target under SBTi and publish formal Net Zero plan within two years (by ~2025‑2026).
- Each manufacturing plant expected to identify efficiency opportunities; site managers include efficiency KPIs in annual reviews and highlight best practices.
- Installed solar at Indian transit packaging plants: Rudrapur and Dahej, cutting COâ‚‚ emissions.
- Committed budget for sustainability capital to improve facility energy efficiency and electrify heating systems
- Member of CEO Water Mandate and United Nations Global Compact to advance resource‑focused ESG commitments
- Achieved certification from Aluminium Stewardship Initiative for Mexico and Brazil beverage can operations
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