Key Account Manager / Contract Services Manager
Trinity Fire & Security Systems
Manage high-value fire alarm service contracts, client relations, and on-site operations.
3 days ago ago
£50,000 - £60,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Nottingham, England, United Kingdom
Field
Company Size
375 Employees
Service Specialisms
Fire Safety
Security Systems
Engineering
Design
Consulting
Installation
Maintenance
Sector Specialisms
Commercial
Residential
Industrial
Fire Detection & Suppression
Life Safety
Security Systems
Integrated Multi-site Packages
Fire Safety and Compliance
Role
What you would be doing
client partnership
client meetings
technical support
compliance
sla monitoring
contract lifecycle
- Build trusted, long-term partnership with a key client.
- Attend client meetings across the UK — typically 1–2 days per week of travel.
- Support technical teams on-site and ensure compliance with BS5839 and relevant standards.
- Monitor SLAs and KPIs, resolve issues quickly, and identify improvement opportunities.
- Own the full lifecycle of major service contracts — from mobilisation to delivery and renewals.
- Oversee planning, service, and operations to ensure consistent performance and profitability.
What you bring
driving licence
fire alarms
bs5839
problem solving
customer focus
contract management
- A full UK driving licence and willingness to travel when needed.
- Knowledge of fire alarm systems and BS5839 standards.
- A proactive, problem-solving mindset and a customer-first attitude.
- Confidence in managing high-value contracts and multiple stakeholders.
- £50,000 – £60,000 (depending on background)
- Real career growth within one of the UK’s fastest-growing safety service providers
- Company car or car allowance
- Pension, life assurance, and employee assistance programme
- 23 days holiday + bank holidays
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded 1997
Year Established
Began as a regional specialist installing fire detection systems.
Revenue £60M
Annual Revenue
Exceeds £60 million annually.
Cloud Migration 2021
IT Infrastructure Update
Moved to cloud-based DRaaS for scaling and data resilience.
- It grew into a turnkey provider, offering design, installation, commissioning, and full aftercare for fire, safety, and security solutions.
- Headquartered in Exeter, it later became a key pillar of PTSG’s Fire Solutions division following its 2019 acquisition.
- Notable projects include system upgrades at Heathrow T3, Oxford University Hospitals, University of Hertfordshire, Selfridges, and York Magistrates’ Court.
- The company partners with top-tier manufacturers like Honeywell (Gent, Notifier), Hochiki, Ansul, Tyco FireClass, Milestone, Axis, Avigilon, SALTO, CEM and Gallagher.
- Highly accredited (e.g., BAFE SP101, LPS1014, NSI Gold), Trinity pairs technical excellence with rigorous legislative compliance.
- From standalone residential alarms to integrated, multi-site commercial platforms, Trinity tailors each solution to project needs.
NSI Gold
Accreditation Recognition
Award-winning recognition for exceptional service quality and operational excellence.
- Invest in the continued development of team members and reward hard work and dedication.
- Success is due to dedicated and hardworking team members.
- Customer‑focused: design tailored solutions, robust partner evaluation, deliver full aftercare and legislative compliance.
100% Recycled Packaging
Sustainable Packaging Initiative
Switched to 100% recycled cardboard and fibre-based materials for packaging.
19 Trees Planted
CO₂ Sequestration Initiative
Planted 19 trees to offset carbon emissions through a supplier partnership.
1,000kg CO₂ Reduction
Cycling-to-Work Scheme
Employee cycling initiative reduces carbon emissions and promotes health.
2030 Net Zero Target
Carbon Neutrality Commitment
Aiming to achieve net zero carbon emissions across all operations by 2030.
- ISO 14001 accredited; committed to high environmental performance and compliance with legislation.
- Fully removed all non-recyclable plastic from packaging; switched to fibre-based tape, recycled pallet wrap and straps.
- Installed cardboard shredder in warehouse to eliminate plastic packaging and generate eco-friendly filler.
- Switched office consumables to bamboo products (hand towels, toilet paper).
- Heathrow and MoD Aldershot offices achieved Net Zero Carbon for 2022–2023.
- No DEI strategy or gender statistics publicly disclosed.
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