Customer Care Specialist I (PNOPS)

Description

The role provides administrative support and exceptional customer service to Acuity team members within the Occupational Health Services' medical exam and drug screening program. The incumbent coordinates examinations with examinees and network providers, interacts daily with internal teams and external partners, and may work varied hours including weekends. Hybrid work eligibility depends on job duties, contract, and management discretion. Compensation is $16.20 per hour.

• Schedule and coordinate employment‑related medical exams and drug screenings with examinees and network providers.
• Adhere to program‑specific protocols, processes, and policies.
• Utilize scheduling and tracking software to manage appointments, progress, and billing documentation.
• Communicate with medical teams, employers, and contracted facilities to ensure timely exam completion.
• Contact providers to resolve missing or incomplete results; file, scan, and retrieve exam documentation.
• Deliver professional customer service through phone, email, fax, and mail, handling routine inquiries and escalations.
• Achieve established quality, productivity, and service level standards consistently.
• Ensure all medical and drug screening results are handled in compliance with HIPAA regulations.
• Participate in safety initiatives, maintain a clean work area, and support OSHA VPP, ISO, JCAHO compliance.

Requirements

• Possess a high school diploma or equivalent and prior customer service experience.
• Demonstrate proficiency with MS Office Suite, Adobe Acrobat, and multiple database platforms, with strong organizational skills.
• Preferred: one year of office experience, familiarity with medical terminology, and call‑center background.

Benefits

Our vision aims to empower our clients by actively leveraging our broad range of services. With a global presence we offer career opportunities worldwide, providing unique, exciting and fulfilling career paths. We caution job seekers to beware of employment scams; we never request sensitive personal information during early recruitment stages and ask candidates to verify offers through official channels.

Training + Development

Interview process

Visa Sponsorship

Security clearance