Leasing Manager

Description

• Provide Welcome Letter and Move-In Instructions to all approved applicants.
• Advise residents of referral concessions (if permitted).
• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure apartment is ready for resident to move-in on agreed date.
• Doc Management- upload all necessary documents to resident profile, maintain contact / miscellaneous information in PMS to ensure all content is up to date and document all relevant conversations, notices, violation etc. in the Resident Activities Tab.
• Operate telephone, Ipad, computer/keyboard, Microsoft Office including Word and MS Outlook, community software, resident portal / resident app and Social Media Platforms.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs
• Distribute important communication and notices to the residents through the property app.
• Provide electronic quotes to all prospective residents, assist with the online application process to secure an apartment, disclose all upfront leasing fees and approval requirement in accordance with the Qualifications Acknowledgement and Fair Housing requirements.
• Type lease and complete appropriate paperwork and input information on Property Management System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Represent the company in a professional manner at all the times.
• Maintain open communication with Property Manager and Maintenance Supervisor.
• Assist management team with other various tasks as required.
• Document all telephone and in-person visits on appropriate reports.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
• Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
• Accept rental payments and give immediately to Assistant Community Manager.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices.
• Distribute newsletters, pamphlets, flyers, etc.
• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Ensure all lease paperwork has been signed electronically, prior to scheduled move-in. Orient new residents to community.
• Complete all required training in order to comply with new or existing laws.
• Maintain all electronic guest cards, documentation, and follow-up according to established procedures.
• Maintain and record daily inspections for the community.
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Inspect models and available “market ready”, communicate related service needs to Property Manager.
• Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Conduct market surveys and shop competitive communities.

Requirements

• Ability to work a flexible schedule, including evenings and weekends.
• Demonstrate strong oral, written and electronic communication skills.
• Ability to accurately perform basic mathematical functions.
• Strong customer service and marketing skills.
• Ability to interact well with co-workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.
• In addition, proven experience in the following is required:
• Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
• Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
• Two (2) years’ experience in previous relevant customer service.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Must be a proficient user of email, Internet (specifically social media sites) and web-based applications.
• Successfully pass drug test.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Experience in sales or customer service (or equivalent) is required and experience in the property management industry is preferred.
• Above average organizational and verbal skills.

Benefits

• Company Paid Life Insurance
• Referral Bonus Program
• Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
• Health Savings Account
• Advancement opportunities
• 401K (Traditional & Roth) with Company Match
• Holiday Schedule
• Floating Holiday
• Low-cost Medical, Dental, Vision
• Employee Assistance Program
• Long-Term Disability Insurance
• Bereavement Leave
• Company Paid Short-Term Disability Insurance
• Voluntary Life Insurance
• Paid Time Off plans including:

Training + Development

Interview process

Visa Sponsorship

Security clearance