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Call Center Representative
Leaf Home
Inside sales representative responsible for converting leads to appointments for home services consultations.
16d ago
$30
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Hudson, OH
Office Full-Time
Company Size
3,500 Employees
Service Specialisms
Gutter Protection
Water Solutions
Stairlifts
Garage Flooring
Bath & Bathroom Remodeling
Sector Specialisms
Gutter Protection
Bathroom Safety Upgrades
Stairlifts
Cabinet Refacing
Decking
Window Replacement
Door Replacement
Water Solutions
Role
What you would be doing
crm updates
outbound calls
lead conversion
customer contact
inbound calls
objection handling
- Use learnings from comprehensive training program to successfully set customer leads
- Initiate outbound calls for digital advertisement sales leads generated
- Serve as initial point of contact for potential customer via phone and email
- Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation
- Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible
- Focus efforts on maximizing lead conversion from initial contact to set appointment
- Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
- Promote teamwork through consistency, reliability and group cohesiveness
- Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion
- Document and update customer interaction within customer relationship management (CRM) system
What you bring
excel
high school
communication
sales systems
multitasking
detail-oriented
- Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)
- Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
- High School Diploma or equivalent
- Ability to juggle various work activities
- Ability to learn sales systems and processes for inside sales center
- Excellent verbal and written communication skills are required for communicating with internal and external parties
- Ability to thrive in a fast-paced, high-energy, team-oriented
- Detail-oriented and can focus on the task at hand,
- Casual Dress – Be comfortable while taking with potential customers
- Training & Advancement – All of your training is paid and Growth equals more opportunity for all employees – our leadership team is developed from within!
- Multiple Shifts – Days, Evenings, Weekends. Full-time, Part-time, any time with shift differentials!
- Meals – No such thing as a free lunch…almost…we provide fresh meal delivery at under $5 per meal
- Weekly Performance Focused Pay – base hourly rate + unlimited incentive based on daily, weekly, monthly goals…top agents make $30+ per hour…we win together, the better we do, the more you make
- Free Benefits – Heath, Dental, and Vision are FREE for employees! Our company paid plans also offer low co-pays and low deductible too! Gym reimbursement is also included!
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no sponsorship for employment visa status
- may be subject to background checks per company policy
People also searched
Company
Overview
2005 Founded
Year Established
The company was established in 2005, marking the beginning of its journey to become a leader in home improvement.
- offering industry-leading products
- With a focus on gutter protection, windows, and energy-efficient solutions, serves homeowners across the U.S.
- specializes in creating products that enhance homes and protect them from weather-related damage
- Typical projects involve installing seamless gutters, leaf guards, and energy-efficient windows, with an emphasis on long-lasting solutions
- has expanded rapidly, growing from a small startup to a nationally recognized name in the home improvement industry
- committed to making homeownership easier by providing innovative solutions backed by excellent customer service
- “Today Not Tomorrow” mantra—empowering employees to get things done in the here and now
- Growth Through Unity—valuing, recognizing, and challenging teammates in their career growth and development
- We aim to hire highly motivated people, and we give them the tools to carve their own path
- Culture reigns at the heart of Leaf Home—people matter most
- Seamlessly adapt culture in hybrid and remote environments
50% reduction
Cardboard Packaging Use
Reduced cardboard packaging used in shipping products by half.
20% Fewer Freight Miles
Freight Emissions
Reduced freight miles traveled, contributing to lower emissions.
- Implementing education, recycling, reuse initiatives, and material alternatives to reduce solid waste
- Pledged reduction of GHG emissions—measuring Scope 1 and 2 emissions with third‑party engagement (started in 2022)
87% in 2021
Employee Satisfaction
Employees reported positive workplace satisfaction, validated by external certification.
80% in 2022
Employee Satisfaction
A continuing trend of high employee satisfaction, recognized externally.
92% in 2022
Employee Welcome Rate
Employees felt a strong sense of belonging and inclusion upon joining the company.
- Established a DEI Committee to sponsor events and educational opportunities for universal belonging
- Launched Veterans Network—partnering in veteran recruitment and supporting transitioning service members
- Formed Women’s Committee to support career development and representation of women
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