Community Manager

Description

• Maintain open communication with vendors and contractors concerning work scheduling, billing, vendor relations and certificates of insurance
• Submit invoices for payment promptly
• Inspect and touch up model and vacant units. Responsible for maintaining work area and office cleanliness
• Prepare and execute community budget
• Ensure that rent is collected and posted in a timely manner and bank deposits are made immediately
• Visually inspect/prepare entire property (office, models, compactor, vacant, curb appeal and amenity areas) daily for cleanliness.
• Provide comprehensive feedback to all team members, document and facilitate disciplinary procedures as necessary
• Assume responsibility for office and model apartments opening on schedule and in excellent condition
• Ensure compliance with Fair Housing, OSHA, and company policies.
• Think safety first and ensure that unsafe conditions are corrected promptly
• Oversee the screening process and vetting of applicants for credit worthiness
• Provide outstanding customer service to residents and future residents
• Report liability and community incidents to the required distribution group
• Prepare weekly and monthly reports
• Build relationships with residents through courteous and timely response to needs and concerns
• Take pride in the apartment community; visually inspect and address areas of concern, keep community clean and report service needs to maintenance team members
• Prepare operating budgets and maintain vendor relationships
• Oversee day-to-day business operations of the community
• Work closely with Maintenance Supervisor to monitor and schedule make-readies and other maintenance activities like capital projects progress, and preventive maintenance programs
• Suggest rental rate recommendations to Regional Manager
• Meet financial targets by setting rents, collecting revenue, and controlling expenses.
• Drive occupancy and NOI through strategic marketing and leasing
• Maintain an organized environment even during busy times
• Manage resident relations, conflict resolution, and retention efforts
• Lead a high-performing team to achieve occupancy, rent growth, and customer service goals
• Hire, train, and supervise all team members through a positive mentoring approach
• Assist in the hiring process by vetting candidates to select viable candidates
• Interface with leadership on occupancy data and service KPIs

Requirements

• High School diploma or equivalent; bachelor’s degree preferred
• Proficiency in Microsoft Office (Word, Excel, and Outlook)
• Must be able to walk the property which includes climbing stairs
• Knowledge of Yardi or other industry software preferred
• Have a strong working knowledge of the market and comps
• Three or more years of experience in property management with at least one year as a Community Manager
• Working knowledge of Affordable Housing programs
• Must be able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, carry supplies
• Working Knowledge of Fair Housing Laws
• Able to multitask and meet deadlines in a timely manner
• May be required to lift to 25 pounds without assistance
• Dynamic team leadership and communication abilities
• Willing to work flexible schedule including weekends and holidays

Benefits

• Employee Rewards and Recognition
• Legal/ID Theft Protection
• Short Term Disability
• Tuition Reimbursement($2,000/year)
• Employer Paid Life/AD&D
• Employee Assistance Program
• Paid Parental Leave (4 weeks)
• Hospital Indemnity Plan
• Paid Holidays and Time Off (3+ weeks)
• Accident Plan
• Critical Illness Plan
• Long Term Disability
• 401(k) Retirement w/ Match + Immediate Vesting
• Employee Referral Bonus
• Voluntary Life/AD&D
• Pet Insurance
• Rent Discount (30%)

Training + Development

Interview process

Visa Sponsorship

Security clearance