Pool Server Assistant (Food Runner)

Description

• Pay close attention to order details, such as dietary restrictions, allergies, and special instructions, to ensure guest satisfaction and safety.
• Manage waitlist during peak hours and provide accurate wait time estimates
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
• Adhere to proper grooming, dress and uniform standards as set forth by Resort policy
• Be responsible for the cleanliness of the immediate work area as well as the general property
• Keep the food service area clean, organized, and stocked with necessary supplies, such as trays, napkins, and condiments, to facilitate smooth operations.
• Ensure prompt and accurate delivery of food orders from the kitchen to poolside guests, following designated routes and procedures.
• Adhere to departmental policies and procedures
• Effectively communicate with peers, management, line, and front-of-the-house employees
• Maintain cleanliness and organization of the hostess/host station and dining area
• Assist poolside servers as needed, including bussing tables, refilling beverages, and helping with setup and breakdown of service areas during busy periods.
• Adhere to food safety and hygiene standards, including proper handling and transportation of food items, to prevent contamination and ensure guest safety.
• Greet guests with a friendly and welcoming demeanor upon arrival
• Work collaboratively with other team members to maintain a cohesive and efficient food service operation, supporting each other during peak times and contributing to a positive work environment.
• Maintain clear communication with kitchen staff, servers, and pool attendants to coordinate food delivery efficiently and prioritize orders based on guest needs.
• Verify orders before delivery to ensure accuracy and completeness, including condiments, utensils, and any special requests.

Requirements

• Must have effective communication skills
• Ability to work well in stressful, high-pressure situations
• Ability to focus attention on guest needs, remaining calm and courteous
• Must be able to stand or walk for extended periods of time
• Must be flexible and available to work, days, evenings, weekends, and holidays.
• Ability to implement and uphold service standards
• Maintain complete knowledge of all food and beverage offerings at their respective outlets.
• High School Diploma or GED recommended
• Ability to endure abundant physical movements throughout the work areas.
• Practice effective listening: (seek to understand)
• Ability to prioritize and organize work assignments
• Ability to work under variable temperature conditions
• Must be able to speak, comprehend, read, and write English
• Some College experience or Degree recommended
• Ability to think clearly, quickly, maintain concentration and make concise decisions in pressure situations.
• Ability to interact with all associates and guests of the resort
• Be flexible and adaptable to changing circumstances, such as fluctuating guest volume and special events, and be willing to assist with additional tasks as assigned by management.
• Previous Food Runner, Bussing, Server Assistant experience in a professional setting is preferred.

Benefits

• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Complimentary room nights at CoralTree Hospitality managed properties
• Group medical, dental, vision, life, and disability benefits
• Participation in a 401(k) plan with a company match
• Complimentary team member meals

Training + Development

Interview process

Visa Sponsorship

Security clearance