Perform all massage treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly.
Maintain a high standard of appearance and personal hygiene as laid down by the Spa Director.
Use the correct quantities of products as specified by the manufacturer and not exceed that amount.
Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
Support the Spa Attendants where required in maintaining cleanliness and hygiene in the spa facilities.
Maintain a sound knowledge of all treatments, packages and any promotions.
Responsible for achieving retail sales targets as set by the Spa Director/Treatment Manager.
Act responsibly at all times in relation to personal safety along with the safety of colleagues and guests of the spa.
Participate in demonstrations/ events as required.
Responsible for the cleanliness, sterilization and hygiene of all equipment, products and linens in the treatment and preparation areas.
Protect the guest experience by moving quietly around the treatment room and in corridors.
Maintain the highest standard of guest service and displaying genuine care and attention to detail.
Perform all treatments at an exceptional standard, with an authentic care for the guest’s well-being.
Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards.
Carry out an in-depth consultation with each client prior to treatment, ensuring medical history and concerns are identified.
Support all departments in the spa including covering reception and spa attendant duties as and when required.
Maintain linen and product levels in the treatment rooms, ensuring treatment carts are stocked, clean and organized as per the spa standards.
Ensure recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.
Report any guest complaints to the Spa Management so that they can be handled promptly and effectively.
Follow treatment room opening and closing procedures correctly.
Requirements
punctuality
flexibility
training
licensing
communication
Always be punctual and prepared in advance of treatments.
Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
Must adhere to training as set down by the Management and attend all training courses as deemed necessary.
Must adhere to state licensing laws and regulations.
Must be able to communicate effectively with clients, spa management and spa staff.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded with a vision to blend art, design, and luxury into every experience.
A pioneer in transforming urban spaces through its iconic hotels, residences, and cultural institutions.
The company has developed some of the most luxurious and artistic resorts worldwide.
Known for its high-end properties, including hotels, residences, and commercial spaces.
Specializes in creating immersive environments where architecture meets culture and luxury.
Projects span across major global cities, focusing on luxury, art, and hospitality design.
They consistently collaborate with renowned architects, artists, and designers.
Recognized for its cutting-edge architectural designs and commitment to delivering exceptional experiences.
Culture + Values
Environment + Sustainability
Hosts Earth Day and World Ocean Day public events including beach cleanups, open-water swim challenges and educational programming on water quality and marine ecosystems.
Offers farm-to-table dining at Campo with locally sourced ingredients and use of sustainable Zero Acre sugarcane oil.
Faena House residential building features energy-efficient lighting/appliances, advanced climate control systems, water-saving fixtures and irrigation, passive cooling through native landscaping and natural ventilation.
Faena House uses recycled and locally sourced construction materials and maximizes natural light to reduce artificial lighting.
Passive architectural design in Miami reduces need for mechanical cooling and irrigation.
No publicly stated net-zero target date on official channels.
Inclusion & Diversity
No publicly available DEI strategy or gender statistics on official website or LinkedIn.