Service Delivery Consultant

Description

• Work with global corporate colleagues, sharing best practice and driving changes that meet regional requirements fit for the future.
• Support the Senior Service Delivery Consultants in delivering the HR People Services objectives.
• Act as an escalation point for the People Hub and UK HR functions acting as SME and first point of contact for resolving complex system and process queries.
• Ensuring expectations within the People Hub around service delivery are met via the Service Delivery Framework (customer experience and change management programme).
• Drive continuous system and process improvements utilising data evaluation and customer engagement where possible.
• Working with the Senior Consultants and global HR colleagues to ensure HR efficiencies align with global priorities.
• Lead / support on HR-related projects.
• Represent the UK&E region in global forums.
• Consult on best practice of the HRMS system product Subject Matter Expert (SME) with the HR function (Workday, Oracle & Service Now Pro and others).
• Supporting with people analytics and data story telling regionally.
• Deliver training and coaching to the People Hub and wider HR teams.
• Supporting / spearhead on HR projects and campaigns.
• Provide HR System consultancy services for future systems development.
• Pro-actively identify and deliver system improvements to optimise service delivery with business efficiencies and user experience.
• Collaborate with HR, IT, and business units to ensure seamless and meaningful employee journeys.

Requirements

• Analytical mindset, Experience in using data analytics to drive solutions to business challenges, presenting proposed recommendations. Ability to interpret feedback and engagement data.
• Strong influencing skills, able to facilitate meetings and steer them to achieve objectives.
• Support in producing consistent content across various formats including knowledge articles, emails and intranet maintaining consistency in tone, branding, and messaging.
• Strong problem solver with technical knowhow, utilising systems and automation to provide solutions to business challenges.
• Experience in working in a global HR model or an HR shared services environment.
• Project Coordinator experience.
• HR and/or Data Analytics qualification preferred or equivalent experience.
• Able to manage own time, multi-task, prioritise and re-prioritise tasks and the resilience to work through issues to conclusion.
• Strong ability to handle sensitive data within GDPR guidelines with strong confidentiality.
• Project Management preferred or equivalent experience.
• Ability to dig deeper into problems to understand their root causes exploring all ranges of possibilities.
• Effective time management, multi-tasking, and prioritization skills.
• Have a curious mindset and ability to proactively identify and drive process and system improvements to completion.
• Excellent stakeholder communication and relationship-building skills.
• Experience in undertaking User Acceptance Testing.
• Experience in Microsoft co-pilot and AI to support streamlining HR processes, improve service delivery, and enhance employee experience. Apply data analytics and digital tools to drive continuous improvement, ensuring ethical use and compliance with data privacy standards.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance