Assistant Community Manager at Hawthorne Residential Partners in Kissimmee, FL | Kablio

Role

Description

rent collection

ledger review

financial reporting

lease management

eviction coordination

social media

Oversee rent collection, check scanning, and payment posting to ensure timely and accurate processing
Support a positive and productive work environment through clear communication and goal-setting
Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism, ensuring that every situation is handled effectively.
Meet occupancy goals through strong leasing performance and resident retention
Identify prospect needs, showcase available homes, and invite them to join the community
Assist with financial reporting and documentation for Community Manager and regional leadership
Help prioritize daily tasks to ensure smooth operations and exceptional resident service
Conduct regular ledger reviews to verify billing, payment applications, and account accuracy
Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through
Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented
Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
Ensure lease applications, renewals, and related documents are completed accurately and on time
Step into a leadership role in the absence of the Community Manager, maintaining continuity and team momentum
Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed

Requirements

financial understanding

property management

calp

driver's license

problem solving

assistant manager

Financial Understanding: Ability to interpret financial reports and make informed decisions while considering budget constraints.
Two years of property management experience is preferred
A Certified Apartment Leasing Professional Accreditation (CALP) is a plus
Valid Driver's License
Problem-solving: The skill to pinpoint crucial challenges and deliver impactful, efficient solutions that drive results.
Six months previous assistant community manager experience is preferred
High School or GED equivalent

Benefits

Telehealth – Access to Doctors 24/7/365
Paid Maternity, Paternity, and Adoption Leave Options
Retirement Planning
Pet Insurance Plans
Comprehensive and Affordable Plans for Medical and Vision Coverage
Health and Wellness Incentives
Free Dental Insurance
Paid Time Off- including your birthday!
Paid Sick Time Off
Company Paid Life Insurance
401k Retirement Match Program

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$8B+

Assets Under Management

Oversees a portfolio valued at over $8 billion, reflecting significant investment and management scale.

60,000+ units

Unit Count

Manages over 60,000 residential units across a diverse portfolio, showcasing extensive property holdings.

#1 Ranking

Online Reputation

Repeatedly ranked #1 nationally for online reputation among NMHC Top 50 managers, highlighting strong customer satisfaction.

2009

Year Founded

Established in 2009 by three long-time colleagues, laying the foundation for Sun Belt apartment innovation.

They’ve grown into a fully integrated multifamily investment, management, and development firm.
With a portfolio spanning 275+ properties.
Typically, they pivot older communities into high-performing assets through aggressive marketing, thoughtful development, and strategic renovations.
Headquartered in Greensboro, NC, their reach extends through the Southeast and Texas, managing properties in over 110 cities.
A signature of their story: a Scottish Terrier mascot named Hawthorne, symbolizing loyalty and community spirit—seen in murals, keychains, and pet-friendly events.
Their vertically integrated model—spanning investment management, property management, and construction—enables seamless control over every project phase.

Culture + Values

We deliver quality and excellence in everything we do.
We work together as a team to achieve our goals.
We value strong communication and transparency.
We are committed to innovation and continuous improvement.
We build strong relationships with residents, employees, and partners.

Environment + Sustainability

Net Zero by 2050

Carbon Emission Target

The company is committed to achieving net zero carbon emissions by 2050 through various sustainability initiatives.

Ongoing efforts to reduce energy consumption across properties.
Investment in sustainable building practices and green certifications.
Focus on water conservation initiatives across all properties.
Partnering with vendors and suppliers who share sustainability values.

Inclusion & Diversity

Focused on creating a welcoming and inclusive environment for all employees.
Promoting equal opportunity in recruitment and career advancement.
Committed to building a workforce reflective of the communities we serve.

Articles

Property Management

Employee Experience

The “Live It” Difference (Our Story)

Resi partnership overview

Role

Description

rent collection

ledger review

financial reporting

lease management

eviction coordination

social media

Oversee rent collection, check scanning, and payment posting to ensure timely and accurate processing
Support a positive and productive work environment through clear communication and goal-setting
Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism, ensuring that every situation is handled effectively.
Meet occupancy goals through strong leasing performance and resident retention
Identify prospect needs, showcase available homes, and invite them to join the community
Assist with financial reporting and documentation for Community Manager and regional leadership
Help prioritize daily tasks to ensure smooth operations and exceptional resident service
Conduct regular ledger reviews to verify billing, payment applications, and account accuracy
Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through
Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented
Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
Ensure lease applications, renewals, and related documents are completed accurately and on time
Step into a leadership role in the absence of the Community Manager, maintaining continuity and team momentum
Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed

Requirements

financial understanding

property management

calp

driver's license

problem solving

assistant manager

Financial Understanding: Ability to interpret financial reports and make informed decisions while considering budget constraints.
Two years of property management experience is preferred
A Certified Apartment Leasing Professional Accreditation (CALP) is a plus
Valid Driver's License
Problem-solving: The skill to pinpoint crucial challenges and deliver impactful, efficient solutions that drive results.
Six months previous assistant community manager experience is preferred
High School or GED equivalent

Benefits

Telehealth – Access to Doctors 24/7/365
Paid Maternity, Paternity, and Adoption Leave Options
Retirement Planning
Pet Insurance Plans
Comprehensive and Affordable Plans for Medical and Vision Coverage
Health and Wellness Incentives
Free Dental Insurance
Paid Time Off- including your birthday!
Paid Sick Time Off
Company Paid Life Insurance
401k Retirement Match Program

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$8B+

Assets Under Management

Oversees a portfolio valued at over $8 billion, reflecting significant investment and management scale.

60,000+ units

Unit Count

Manages over 60,000 residential units across a diverse portfolio, showcasing extensive property holdings.

#1 Ranking

Online Reputation

Repeatedly ranked #1 nationally for online reputation among NMHC Top 50 managers, highlighting strong customer satisfaction.

2009

Year Founded

Established in 2009 by three long-time colleagues, laying the foundation for Sun Belt apartment innovation.

They’ve grown into a fully integrated multifamily investment, management, and development firm.
With a portfolio spanning 275+ properties.
Typically, they pivot older communities into high-performing assets through aggressive marketing, thoughtful development, and strategic renovations.
Headquartered in Greensboro, NC, their reach extends through the Southeast and Texas, managing properties in over 110 cities.
A signature of their story: a Scottish Terrier mascot named Hawthorne, symbolizing loyalty and community spirit—seen in murals, keychains, and pet-friendly events.
Their vertically integrated model—spanning investment management, property management, and construction—enables seamless control over every project phase.

Culture + Values

We deliver quality and excellence in everything we do.
We work together as a team to achieve our goals.
We value strong communication and transparency.
We are committed to innovation and continuous improvement.
We build strong relationships with residents, employees, and partners.

Environment + Sustainability

Net Zero by 2050

Carbon Emission Target

The company is committed to achieving net zero carbon emissions by 2050 through various sustainability initiatives.

Ongoing efforts to reduce energy consumption across properties.
Investment in sustainable building practices and green certifications.
Focus on water conservation initiatives across all properties.
Partnering with vendors and suppliers who share sustainability values.

Inclusion & Diversity

Focused on creating a welcoming and inclusive environment for all employees.
Promoting equal opportunity in recruitment and career advancement.
Committed to building a workforce reflective of the communities we serve.

Articles

Property Management

Employee Experience

The “Live It” Difference (Our Story)

Resi partnership overview