Assistant Installation Manager

Description

• Direct the allocation of subcontractors to customer projects based on an evaluation of licensure, qualifications and geographic locations utilizing Empire systems.
• Manage the scope and monetary impact of change orders with customers and gain approval to proceed-- securing payment for added installation scope from customers, updating paperwork and facilitating payment processing.
• Controlling the flow and distribution of materials and supplies allocated to customer jobs and ensuring appropriate return and accounting in Empire’s systems of that inventory.
• Attend Pre-loadout Meeting and report on status, activities, and opportunities each morning.
• Ensure timely loadout of installation subcontractors through process management.
• Attend Post-loadout Meeting to report status of allocations and collaborate with other departments to resolve issues.
• Regularly evaluates customer satisfaction of subcontractors’ installation work product and makes recommendations for continued allocation of opportunities.
• Foster a strong working relationship with installation contractors, focusing on creating a culture of feedback, coaching, and continuous improvement.
• Coach installer subcontractors to ensure that Empire achieves customer delivery expectations.
• Providing for the safety and security of employees, installer subcontractors and Empire property during loadout.
• Liaise between managers, customers and employees.
• Approve or decline subcontractor change order requests in a timely manner.
• Audit every project to ensure materials are readily available and the scope of work matches the sales contract.
• Monitoring policy and safety compliance measure adherence during loadout.
• Perform job-site visits each week to evaluate new or developing subcontractor qualifications and opportunities, or projects with customer complaints to assess recommended actions.
• Handling installer subcontractor complaints and grievances promptly.
• Locate, evaluate and on-board independent installer talent to meet customer demand for soft and hard surface skillsets.
• Collaborate with customers, installer subcontractors, customer service and management to solution customer complaints relative to installation.
• Setting, adjusting and approving installer subcontractor labor pay additional charges for scope changes on-site at customer locations.
• Engage with Installation contractors, at job sites, to resolve customer issues, troubleshoot technical questions and address customer change orders.
• Assist with other market initiatives under the direction of the General Manager.
• Manage loadout operations for carpet and/or hard surfaces with a target of fifteen minutes per installer subcontractor.

Requirements

• Strong computer systems skills including all Microsoft applications and order management software programs
• Team Player and supports positive subcontractor rapport
• Strong problem solving and negotiation skills
• Experience with material take-offs, additions and estimating competency is a plus
• Valid Driver’s License
• High School Diploma or equivalent
• Working knowledge of home improvement codes, permitting and licensing requirements is preferred
• Bilingual fluency in English and Spanish preferred
• Proficient in the fundamentals of carpet and flooring installations
• Strong ability to effectively communicate in written, verbal and presentation formats

Benefits

We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.

We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.

$50,000 annually plus bonus

• Incentive Plan.
• Wellness program.
• Professional development & career advancement opportunities.
• Paid time off and holiday pay.

Training + Development

Interview process

Visa Sponsorship

Security clearance