What you would be doingresident engagement
estate inspections
service charge
decant management
building safety
tenancy management
We are looking for an energetic individual that can join our team as a Neighbourhood Manager to carry out tenancy management on our estates, regular estate inspections, tenancy audits and ensure that accurate records are maintained and actions are taken to deal with issues.
- Work collaboratively to develop, implement, and update the building resident engagement strategy in compliance with regulation.
- Complete regular estate inspections, ensure accurate records are maintained and actions are taken to deal with any issues.
- Be the point of contact to investigate and resolve tenancy management queries from residents and provide advice and guidance.
- Be responsible for delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and in-year block management.
- Be responsible for managing decants where required from end to end ensuring proactive customer contacts and costs are managed effectively.
- Work in partnership with internal departments and external contractors on maintenance activities that will ensure building safety is not compromised
- To build relationships and work with both internal and external stakeholders of A2Dominion to support residents
- Encourage, support and, where appropriate enforce residents and members of their home towards good housekeeping and fire safety practices
- Manage tenancies in accordance with policies, procedures, and key performance targets, particularly in relation to Anti-Social Behaviour, neighbour disputes, safeguarding, hoarding and tenancy breaches and taking enforcement actions both informal and legal where and when necessary, including signposting to relevant statutory agencies for support.
- Actively engage with residents regarding upkeep and maintenance of building safety measures in the property.
- Ensure buildings and building systems are maintained in accordance with Statutory obligations and Fire Safety requirements
- To attend and represent A2Dominion at court, external meetings, case conferences, forums, and evictions as well as internal meetings relating to the buildings, tenancies, and residents they manage.
What you bringexcel
outlook
driving licence
gcse
problem solving
dbs enhanced
DBS Level: Enhanced
- Awareness of responsibility to challenge unacceptable behaviours or practices and how to raise, escalate or flag risks to safety within buildings
- Proven experience of problem solving for residents and understanding their needs, including vulnerable people and community groups or in other related areas
- Excellent IT skills including excel and ability to collate and analyse data and present them in reports
- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
- Knowledge of housing law and housing management issues, welfare benefits and financial inclusion are preferable but not essential.
- Full UK driving license and access to own vehicle for work use
- Experience of delivering service to diverse customers
- Excellent communication skills with the ability to communicate at all levels, including translating complex process and requirements to our vulnerable customers
- Good knowledge of Outlook, Word & Excel
BenefitsWe offer a wide range of staff benefits. For this role, these include
Salary: £34,800 - £36,631
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at [email protected]
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
- Up to 8% contributory pension
- Flexible working
Training + DevelopmentInformation not given or found