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A2Dominion Group

Neighbourhood Manager

Company logo
A2Dominion Group
A2Dominion Group develops, owns, and manages residential, commercial, and mixed-use properties.
Manage tenancies, inspections, safety, resident relations, and financial performance.
12d ago
£34,800 - £36,631
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Staines-Upon-Thames, England, United Kingdom
Onsite
Company Size
1,000 Employees
Service Specialisms
Property Development
Construction Services
Project Management
Design
Engineering
Technical Services
Consulting
Sector Specialisms
Residential
Property management
Supported services
Housing association services
Social housing
Housebuilding
Community services
Financial services
Role
What you would be doing
resident engagement
estate inspections
service charge
decant management
building safety
tenancy management

We are looking for an energetic individual that can join our team as a Neighbourhood Manager to carry out tenancy management on our estates, regular estate inspections, tenancy audits and ensure that accurate records are maintained and actions are taken to deal with issues.

  • Work collaboratively to develop, implement, and update the building resident engagement strategy in compliance with regulation.
  • Complete regular estate inspections, ensure accurate records are maintained and actions are taken to deal with any issues.
  • Be the point of contact to investigate and resolve tenancy management queries from residents and provide advice and guidance.
  • Be responsible for delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and in-year block management.
  • Be responsible for managing decants where required from end to end ensuring proactive customer contacts and costs are managed effectively.
  • Work in partnership with internal departments and external contractors on maintenance activities that will ensure building safety is not compromised
  • To build relationships and work with both internal and external stakeholders of A2Dominion to support residents
  • Encourage, support and, where appropriate enforce residents and members of their home towards good housekeeping and fire safety practices
  • Manage tenancies in accordance with policies, procedures, and key performance targets, particularly in relation to Anti-Social Behaviour, neighbour disputes, safeguarding, hoarding and tenancy breaches and taking enforcement actions both informal and legal where and when necessary, including signposting to relevant statutory agencies for support.
  • Actively engage with residents regarding upkeep and maintenance of building safety measures in the property.
  • Ensure buildings and building systems are maintained in accordance with Statutory obligations and Fire Safety requirements
  • To attend and represent A2Dominion at court, external meetings, case conferences, forums, and evictions as well as internal meetings relating to the buildings, tenancies, and residents they manage.
What you bring
excel
outlook
driving licence
gcse
problem solving
dbs enhanced

DBS Level: Enhanced

  • Awareness of responsibility to challenge unacceptable behaviours or practices and how to raise, escalate or flag risks to safety within buildings
  • Proven experience of problem solving for residents and understanding their needs, including vulnerable people and community groups or in other related areas
  • Excellent IT skills including excel and ability to collate and analyse data and present them in reports
  • Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
  • Knowledge of housing law and housing management issues, welfare benefits and financial inclusion are preferable but not essential.
  • Full UK driving license and access to own vehicle for work use
  • Experience of delivering service to diverse customers
  • Excellent communication skills with the ability to communicate at all levels, including translating complex process and requirements to our vulnerable customers
  • Good knowledge of Outlook, Word & Excel
Benefits

We offer a wide range of staff benefits. For this role, these include

Salary: £34,800 - £36,631

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at [email protected]

  • 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
  • In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
  • Up to 8% contributory pension
  • Flexible working
Training + Development
Information not given or found
Company
Overview
60+ Years
Experience and Legacy
Established over 60 years ago, the company has built a strong reputation for delivering high-quality residential and commercial projects.
  • A leading property development and management company focused on creating sustainable and high-quality homes and communities.
  • Offers services across residential, commercial, and mixed-use developments, including affordable housing and urban regeneration projects.
  • Operates in multiple regions, partnering with local authorities and private developers.
  • Residential developments range from affordable housing to premium homes, with a focus on sustainability.
  • Commercial projects include office buildings, retail spaces, and mixed-use developments that foster vibrant communities and contribute to local economies.
  • Expertise spans infrastructure, energy, and utilities, providing a comprehensive approach to property development.
  • Known for transforming derelict sites into thriving communities with modern amenities.
Culture + Values
  • Caring by nature: we put people at the heart of everything we do. We treat everyone as individuals and always seek to do the right thing.
  • Working better together: we collaborate and create opportunities to innovate and improve. We empower people to achieve great results together and we take responsibility for our actions.
  • Thinking for tomorrow: we understand and anticipate long‑term needs and expectations. We take care to manage the lasting impact we have on everything around us.
Environment + Sustainability
Net zero by 2050
Emissions Target
Committed to achieving net zero emissions by 2050.
100% new homes EPC C
Energy Efficiency
All new homes completed in 2023/24 achieved an EPC rating of C or above.
95% waste diverted
Waste Management
95% of building waste was diverted from landfill.
Zero Scope 2 emissions
Renewable Energy
All electricity for offices and communal supplies comes from renewable sources.
  • Over 80% of all homes now rated EPC C or above (up from 56% five years ago).
  • 40% reduction in Scope 1 emissions between 2021/22 and 2023/24.
  • In 2023/24, 97% of new homes were affordable or social housing.
  • £3 million invested to upgrade 107 homes (May 2024–May 2025) — part of plan to get all homes to EPC C by 2030.
  • Programme underway to upgrade 5,000 homes over next five years to at least EPC C.
Inclusion & Diversity
50% Women
on Senior Roles Shortlist
50% of women are included in the shortlist for senior roles, reflecting the company's commitment to gender diversity in leadership.
Top 16%
Investors in People Gold Standard
The company retains its Investors in People Gold Standard accreditation, placing it in the top 16% of UK organizations recognized for exceptional employee engagement and development.
100% Maternity Pay
for First 13 Weeks
The company offers 100% maternity pay for the first 13 weeks of leave, providing a credible family benefit to support new mothers.
  • Group pays the Real Living Wage to all employees and contractors.
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