Assistant Workplace Delivery Manager

Description

• Conduct data analysis report when necessary
• Ensure there is a highly proactive, responsive, dynamic and agile team
• Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so
• Ensuring up to date information on Client’s Property Services SharePoint
• Resolve user's complaints and concerns with solutions and follow up
• Implement and manage the change control process
• Actively encourage an environment that supports teamwork, co-operation, service and performance
• Report building incident following with set escalation channels with measures and solutions
• Implement service tasks, procedures and policies and measure performance
• When necessary raise risks to Workplace Experience Site Lead for further investigation
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Prepare risk assessments for self-delivery
• Review and spot-check suppliers/service providers performance to ensure contractual obligations are
• Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment
• Assist with critical out-of-hours issues & participate as a key team member in responses to emergency
• Ensure service deliverables meet SLAs and KPIs
• Work with all related parties on timely delivery of all services
• Proactively manage the team to deliver Delight
• Develop the team through performance assessments and training, managing staff workload through correct
• Understand the operational & technical requirements of the site and ensure that current contracts are
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback
• Responsible for monitoring and managing staff performance with criteria set in Individual Performance
• Coordinate, manage and oversee vendors to perform a wide range of workplace-related services
• Support with critical out-of-hours issues & participate as a key team member in responses to emergency
• Implementation of service task, procedures and policies
• Provide comprehensive workplace management for the office premises

Requirements

• Detail focused and proactive in nature
• Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and
• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Cost saving mind-set that drives value for service as every level
• Proven ability to employ holistic approaches and looks at long term solutions
• Ability to manage conflict and balance between client and firm requirements
• Be able to resolve problems or improve operations
• Proven ability to manage multiple and complex operational matters on a daily basis
• Ability to interact with a wide range of client staff, including senior levels
• Excellent verbal and written communication skills as well as presentation skills
• Capacity to deal with ambiguity and solve complex problems effectively
• Has a natural hospitality-orientated communications acumen
• Ability to lead team effectively, train them well and promote open, constructive and collaborative
• Works well with diverse teams from various countries/cultures
• A minimum of 3 years in the facility management industry/hospitality industry
• Analytical, proven ability to solve problems using a quantitative approach
• Strong analytical, organization and administration skills
• Fluent in Cantonese and English
• Open to new ideas & willing to challenge status quo
• Demonstrates proactive & professional approach to customer service and stakeholder engagement

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance