Abb
A global leader in automation, electrification, and digitalization solutions for industries.
Coordinate service jobs, technicians, and customer communication to meet delivery targets
22 hours ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Sydney, New South Wales, Australia
Onsite
Company Size
105,000 Employees
Service Specialisms
Engineering
Consulting
Project Management
Design
Technical Services
Turnkey
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
Description
service scheduling
customer communication
documentation management
parts coordination
site compliance
support coordination
In this role, you will coordinate service work at the site, ensuring compliance with ABB's and the customer’s guidelines, and act as the single point of contact for the customer during the execution of a service job.
You will lead and deliver responsive support coordination to exceed customer expectations and experience.
- Schedule and coordinate service jobs, technicians, and workshop capacity to meet delivery targets.
- Manage customer communication, including bookings, updates, quotations, approvals, and follow‑ups.
- Maintain accurate service documentation, system records, WHS requirements, and cost capture.
- Coordinate parts supply and service delivery to minimise downtime and ensure quality handover.
Requirements
service coordination
communication
microsoft office
repair shop
erp
machinery
- Experience in service coordination, scheduling, or workshop administration with regular interaction across technicians, customers, and suppliers.
- Strong communication skills with the ability to identify improvement opportunities and support operational efficiency.
- Proficiency in Microsoft Office and Windows‑based computer systems.
- Experience working in a repair shop, service centre, or technical service environment.
- Exposure to ERP/MRP systems (e.g., SAP, Salesforce) and familiarity with Lean, 5S, or continuous improvement practices.
- Industry experience within machinery, electrical, or industrial equipment environments.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1883
Year established
The company was established in 1883, marking the beginning of its journey as a global technology leader.
- A global technology leader with a rich history of innovation.
- Focuses on electrification, automation, robotics, and digitalization for global industries.
- Delivers solutions to improve productivity, energy efficiency, and sustainability.
- A key player in sectors like utilities, transportation, manufacturing, and infrastructure.
- Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions.
- Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.
Culture + Values
- Customer orientation
- Innovation
- Collaboration
- Sustainability
- Integrity
- Accountability
Environment + Sustainability
2050
Net Zero Commitment
Aim to achieve net zero carbon emissions across operations and supply chain.
- Sustainability at the core of business model
- Reduction of CO2 emissions in operations and supply chain
- Committed to renewable energy
- Energy efficiency solutions for customers
- Increased use of recycled materials in products
- Support for the UN Sustainable Development Goals
Inclusion & Diversity
24% Women Leadership
Gender Diversity in Leadership
Percentage of leadership positions held by women in the organization.
30% Target by 2025
Target Goal for Women
Aim to increase women in leadership roles to 30% by 2025.
- Partnerships with global organizations to promote inclusion
- Focused efforts on empowering women in technical fields
- Promotion of a culture of respect and equal opportunity