Manager of Compliance Operations

Description

• Oversees compliance tracking systems (Yardi, Devco, PHFA, MSHDA portals).
• Coordinate with external partners (syndicators, housing agencies) to ensure staff are aligned with new regulations.
• Serve as the system administrator for Yardi, RentCafe, Devco, PHFA, and MSHDA compliance portals.
• Maintain tracking logs for agency monitoring, investor reviews and syndicator audits
• Track audit response timelines and ensure corrective actions are complete by assigned team members.
• Support the Director and Senior Compliance Manager in preparing pre-audits file reviews and responses
• Develop training materials and lead onboarding for compliance staff and property management teams.
• Provide ongoing refresher training on income calculations, student rules, asset verification, and third-party documentation standards.
• Supports the Director in updating policies, Tenant Selection Plan (TSP and standard operating procedures (SOPs) in response to regulatory changes (e.g. HOTMA, VAWA, NSPIRE).
• Coordinate yearly Fair Housing Training for all staff in each state.
• Prepare for and attend Affordable and LIHTC audits performed by state and regulatory agencies in Ohio, Pittsburgh and Michigan.
• Ensure all new move-in, recerts, and interims are processed and approved within required agency deadlines.
• Maintain dashboards that summarize file submission timeliness, audit findings, and recert completion rates
• Assign and monitor workload among compliance staff(managers, specialist, assistants) to maintain equitable productivity and turnaround timeline.
• Maintain oversight of recertification schedules and monhly compliance trackers.
• Implement and update audit logs across all portfolios.
• Develop and maintain standardized templates , dashboards, and reports for compliance productivity and accuracy.
• Compile audit response packets, including file correction documentation and updated certifications.
• Conduct random internal file audits monthly to assess accuracy and completeness of LIHTC and HUD files before external review.
• Troubleshoot system issues and coordinate with IT or software vendors to maintain functionality and data integrity.
• Assists in creating and maintaining dashboards and reports for compliance timeliness, recert status and error rates.
• Monitor deadlines for Annual Owner Certifications, utility allowance updates, and tenant event submissions.
• Coordinate with the Senior Compliance Manger to verify that all final files meet LIHTC/HUD/Agency requirements.
• Analyze patterns in agency findings or file errors and propose process improvements
• Serve as point of contact for all internal and external audit request
• Create and implement quality control checklist for all compliance mangers and specialist.
• Review and monitor HUD billing cycles and ensure reconciliation between property management and compliance teams.
• Prepare monthly compliance performance reports for the Director of Compliance and Property management.
• Manage day-to-day operations of the compliance department, ensuring consistent workflow across Ohio, Michigan, and Pennsylvania portfolios.

Requirements

• Business/Financial Acumen
• Advanced proficiency in Yardi Voyager, RentCafé, Devco, and other compliance software systems.
• Valid Drivers License, reliable transportation and automobile insurance.
• At least 3 years of supervisory or operations management experience within a LIHTC, HUD, or multi-layered compliance environment.
• Bachelor’s degree in business administration, Public Administration, Real Estate, Finance, Housing Administration, Nonprofit Management, or related field is required.
• HCCP (Housing Credit Certified Professional)
• Strategic Thinking
• Problem Solving
• COS (Certified Occupancy Specialist)
• Demonstrated experience managing large, multi-site compliance teams and workflows.
• Regular and punctual attendance consistent with ADA, FMLA, and other standards.
• Strong understanding of federal and state affordable housing regulations (LIHTC, HUD 4350.3, HOME, PBV, and MSHDA/PHFA/OHFA compliance requirements).
• Excellent analytical, organizational, and communication skills.
• Certifications highly preferred, such as:
• TAH / STAR (Tax Credit Specialist or equivalent)
• CHAM or Certified Compliance Professional (CCP) designation
• Blended Occupancy Specialist (BOS)
• Communication Skills
• Ability to deal with ambiguity
• Ability to perform essential job functions consistent with ADA, FMLA, and other standards.
• Proven ability to interpret and apply complex regulations, prepare for audits, and implement process improvements.
• Minimum of 5–7 years of progressive experience in affordable housing compliance, property management, or asset management.

Benefits

• Opportunities for on-the-job training and/or professional development.

Training + Development

Interview process

Visa Sponsorship

Security clearance