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Service Desk Analyst
Sulaiman Alqudaibi Co. For Grp & Plastic Products
Proactive Service Desk Analyst responsible for IT support in a Managed Service Provider (MSP) environment, delivering high-quality 1st and 2nd line support.
18d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
East Riding Of Yorkshire, England, United Kingdom
Office Full-Time
Company Size
21 Employees
Service Specialisms
Manufacture of GRP/FRP pipes & fittings
Installation of GRP/FRP pipes & fittings
Manufacture of GRE pipes & fittings
Production of polymer concrete jacking pipes
Production of polymer concrete manholes
Design and turnkey solutions
Corrosion‑resistant pipeline solutions
No‑dig/microtunneling installation services
Sector Specialisms
Industrial
Commercial
Residential
Water Resources
Infrastructure
Energy
Marine
Transport
Role
What you would be doing
shift handover
record maintenance
problem escalation
troubleshooting
skill development
incident management
- Follow shift handover procedures and contribute to ongoing knowledge sharing.
- Maintain clear and accurate records of all support interactions in the IT service management tool.
- Escalate complex problems to senior analysts or technical teams while keeping the user informed.
- Provide basic troubleshooting for hardware, software, user access, and network-related issues.
- Develop your technical and customer service skills with guidance and training from senior team members.
- Log, classify, and prioritize incidents and service requests.
- Serve as the first point of contact for IT support via phone, email, and ticketing system.
- Use provided documentation and standard procedures to resolve common issues.
What you bring
communication
customer focus
it concepts
attention to detail
shift work
willingness
- Excellent communication skills and a customer-focused approach.
- Basic understanding of common IT concepts (e.g., Windows OS, Office 365, user accounts). Ability to follow instructions and standard procedures accurately.
- Willingness to work in a shift-based 24x7 environment, including nights and weekends.
- Strong attention to detail and willingness to learn from feedback.
- Employee Assistance Programme Free advice, support, and confidential counselling available 24/7 through Care First
- Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
- MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Performance & Talent Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
- Pension Scheme Our plan with Scottish Widows offers 5% matched contribution by the company
- Development Programmes From Future Managers to Leadership Training, our development programmes help you get where you need to go
- Volunteering Time Our volunteering leave scheme allows you to use your time to help those who need it
- Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success
- Annual Leave 26 days of annual leave, plus public holidays and the ability to buy additional days
- Income protection insurance Providing you with support and assistance when you need it most
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- potential background checks for employment
Company
Overview
1968 Founded
Year Established
The company was founded in 1968, marking its origins as Polyglass.
40 Year Lifespan
Product Durability
GRP pipes are designed for long-term reliability, offering a 40-year lifespan.
4 Meters Diameter
Pipe Capacity
Manufactures heavy-duty pipe systems capable of reaching 4 meters in diameter.
32 Bar Pressure
Pressure Capability
Offers pipe systems with a remarkable 32 bar pressure capacity.
- Pioneered polymer concrete manholes and jacking pipes in the early 1990s and added GRE pipes in 2000.
- Achieved ISO 9001 and ISO 14001 certifications and became the first fully Kuwaiti‑owned GRP pipe supplier approved by Kuwait Oil Company.
- Supplies major infrastructure customers like Kuwait’s Ministry of Public Works and exports to Qatar and Singapore.
- Manufactures a broad product range: GRP/FRP pipes, GRE pipes, polymer concrete jacking pipes, manholes and GRP tanks.
- GRP pipes are produced via dual filament and continuous winding—durable, corrosion‑resistant solutions for sewage, desalination, subsea and industrial uses.
- A fully Kuwaiti, independent manufacturer—unique in Gulf‑region GRP production without foreign partnerships.
- Quality commitment to manufacturing high-standard products.
- Customer satisfaction through continuous innovation and excellent service.
- Continuous improvement of operational efficiencies.
- Sustainability in production and operations.
- Dedicated team approach to delivering superior products.
- Commitment to reducing environmental impact throughout production.
- Utilization of eco-friendly raw materials where possible.
- Ongoing energy efficiency initiatives.
- Implementing waste reduction practices in manufacturing processes.
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