Conduct structured discovery with residents—interviews, surveys, journey mapping, and usability testing—to identify pain points and new opportunities.
Manage cross-functional product development workflows for mobile and web, ensuring alignment across engineering, QA, marketing, and customer experience teams.
Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.
Instrument and maintain behavioral tracking via tools like FullStory, Amplitude, and Mixpanel, partnering with engineering to ensure data integrity.
Translate discovery and analytics into clear problem statements, feature requirements, and hypotheses to test and validate.
Author and maintain clear internal documentation, release notes, and support materials for resident-facing features.
Advocate for product-led practices across the organization, mentoring others in discovery, prioritization, and outcome-driven thinking.
Partner with design and engineering to deliver high-quality solutions through modern Agile practices, including sprint planning, backlog grooming, and iterative releases.
Analyze engagement and retention metrics to identify areas of friction and opportunities to improve conversion, satisfaction, and loyalty.
Occasionally lift, carry, and move up to 10 pounds.
Own the product vision, roadmap, and strategy for both the resident mobile app and web portal, ensuring alignment with resident needs and business goals.
Define and track key success metrics; report progress to stakeholders with clarity and accountability.
Requirements
product management
5+ years
agile
jira
figma
ba/bs
Deep curiosity about customer needs, and a passion for building products that improve people’s lives at home.
Frequently required to sit, talk, and hear.
5+ years of product management experience, with 3+ years owning customer-facing mobile and/or web applications in a product-led company.
Expertise in product discovery, including customer interviews, opportunity identification, and usability testing.
Strong technical acumen and business intuition to guide tradeoffs and prioritize ruthlessly.
Experience in Agile product development environments and tooling (e.g., Jira, Confluence, Figma).
BA/BS degree or equivalent combination of certifications and relevant experience
Familiarity with tagging/instrumentation planning and working with developers to set up data tracking systems.
Highly organized, adaptable, and motivated to lead with both vision and execution.
Clear and effective communicator who can influence without authority and bring stakeholders along.
Strong understanding of mobile and responsive web UX patterns, user flows, and design collaboration.
Proficient in using product analytics tools such as FullStory, Amplitude, or Mixpanel to guide decision-making and define success metrics.
Vision abilities required by this job include close vision, distance vision, and depth perception
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
$3.5B acquisition
Blackstone Investment
Tricon was acquired by Blackstone in May 2024, demonstrating significant financial strength and growth potential.
441 units
The Selby Project
A standout large-scale rental community located in downtown Toronto.
286 units
The Taylor Project
Another notable large-scale rental community in downtown Toronto.
30,000+ homes
North American Portfolio
Tricon manages a vast portfolio of single-family rentals and multi-family apartments across the U.S. Sun Belt and Canada.
Transformed from Tricon Capital into a major rental housing provider in North America.
Acquired Silver Bay Realty in 2017, building a strong reputation in the housing market.
Operates through a tech-enabled platform, enhancing efficiency and scalability.
Known for developing large-scale build-to-rent communities in Texas and California, expanding its reach.
Maintains a billion-dollar development pipeline in both the U.S. and Canada, driving continued growth.
Culture + Values
People: We invest in our people, empowering them to grow, innovate, and make a difference.
Integrity: We act with integrity, ensuring transparency, accountability, and trust in everything we do.
Performance: We deliver exceptional results by staying focused, executing with excellence, and continually improving.
Customer Focus: We are committed to providing exceptional service and meeting the needs of our customers.
Collaboration: We foster a collaborative culture where diverse perspectives are valued and working together is the key to success.
Environment + Sustainability
2050
Net Zero Target
Aims to achieve net zero carbon emissions by this future year.
Committed to environmental sustainability and operational efficiency.
Focus on energy-efficient building designs and sustainability initiatives across their portfolio.
Incorporates renewable energy solutions and sustainable materials in property developments.
Measures and tracks progress towards sustainability goals through key performance indicators related to energy consumption, carbon emissions, and water usage.
Inclusion & Diversity
42%
Women in Leadership
Women comprise 42% of leadership team.
Committed to fostering a diverse and inclusive workplace where all employees feel respected and valued.
Focus on attracting, retaining, and developing talent from diverse backgrounds.
Implemented training programs and mentorship initiatives to support career growth for underrepresented groups.
Tracks and reports on gender and diversity metrics to assess progress and drive accountability.