Senior Manager, Product and Software-Mobile

Description

• Conduct structured discovery with residents—interviews, surveys, journey mapping, and usability testing—to identify pain points and new opportunities.
• Manage cross-functional product development workflows for mobile and web, ensuring alignment across engineering, QA, marketing, and customer experience teams.
• Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.
• Instrument and maintain behavioral tracking via tools like FullStory, Amplitude, and Mixpanel, partnering with engineering to ensure data integrity.
• Translate discovery and analytics into clear problem statements, feature requirements, and hypotheses to test and validate.
• Author and maintain clear internal documentation, release notes, and support materials for resident-facing features.
• Advocate for product-led practices across the organization, mentoring others in discovery, prioritization, and outcome-driven thinking.
• Partner with design and engineering to deliver high-quality solutions through modern Agile practices, including sprint planning, backlog grooming, and iterative releases.
• Analyze engagement and retention metrics to identify areas of friction and opportunities to improve conversion, satisfaction, and loyalty.
• Occasionally lift, carry, and move up to 10 pounds.
• Own the product vision, roadmap, and strategy for both the resident mobile app and web portal, ensuring alignment with resident needs and business goals.
• Define and track key success metrics; report progress to stakeholders with clarity and accountability.

Requirements

• Deep curiosity about customer needs, and a passion for building products that improve people’s lives at home.
• Frequently required to sit, talk, and hear.
• 5+ years of product management experience, with 3+ years owning customer-facing mobile and/or web applications in a product-led company.
• Expertise in product discovery, including customer interviews, opportunity identification, and usability testing.
• Strong technical acumen and business intuition to guide tradeoffs and prioritize ruthlessly.
• Experience in Agile product development environments and tooling (e.g., Jira, Confluence, Figma).
• BA/BS degree or equivalent combination of certifications and relevant experience
• Familiarity with tagging/instrumentation planning and working with developers to set up data tracking systems.
• Highly organized, adaptable, and motivated to lead with both vision and execution.
• Clear and effective communicator who can influence without authority and bring stakeholders along.
• Strong understanding of mobile and responsive web UX patterns, user flows, and design collaboration.
• Proficient in using product analytics tools such as FullStory, Amplitude, or Mixpanel to guide decision-making and define success metrics.
• Comfortable defining MVPs, writing detailed requirements, and managing end-to-end product delivery.
• Vision abilities required by this job include close vision, distance vision, and depth perception

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance