Studio Leader - Healthcare

Overview

Leads healthcare design studio, overseeing teams, project delivery, finances, and client relations.

Key Responsibilities

• project planning
• budget management
• utilization tracking
• qa/qc
• client relations
• staffing

Tasks

-Review monthly project plan updates to ensure project plans are current and on track -Advise the Market Leader of project lead performance and team(s) dynamic on a quarterly basis -Prepare proposals, define scope and estimate fees that are easy to understand and ensure profitability -Mentor Teammates on understanding the fundamentals of timesheet entries, project budgets, and the invoicing process -Ensure Team Leaders are managing their Teammate’s timesheets, utilization and billable percentage targets -Support the initiative of the local/regional Technical Leader; share experiences within the studio to inform best practices that will benefit the firm -Conduct employee performance evaluations within studio on an annual basis and provide feedback to the Market Leader; recommend salary increases for teammates with Market Leader -Provide opportunities to utilize individual’s strengths for their professional development as well as team performance -Foster a positive studio environment and maintain harmony -Manage studio utilization to meet targets and ensure a balanced workload -Develop project leads in core responsibilities for their role -Coordinate with Market Leader and Practice Area Leader when staffing decisions affect both parties’ initiatives -Organize and prioritize tasks as needed to complete within the identified time frame -Ensure billings are current and completed by project leads and PMs within time frame. -Prepare project budgets and mentor/support Teammates to follow them; teach Teammates to prepare them on their own -Attend client meetings and KPI (Key Performance Indicators) reviews with Market Leader or Practice Leaders as requested -Guide project leads in utilizing all NELSON resources within their office, within the team/account, and across the network to deliver quality technical and/or creative design -Manage expectations of project leads and Teammates, cast a vision for success of the studio -Provide budget/proposal support including additional services and reallocations to manage project profitability -Enforce project planning and tracking by project leads and PMs in their usage of Deltek Vision/Vantagepoint. -Be actively engaged and proactive in monitoring revenue for Clients and/or accounts within local office as well as national teammates if applicable -Keep a pulse on client satisfaction; maintain solid relationships with clients and solicit feedback on performance regularly -Develop network to support the recruiting efforts for the firm -Prioritize and effectively meet deadlines, delegate tasks and provide high quality service to clients -Evaluate teams’ skills and provide staffing recommendations to Market Leader or Practice Area Leader -Review project budgets and coordinate regarding fees with peers to ensure profitability as well as consistency across studio and/or practice area -Ensure internal reporting is completed in Deltek Vision / Vantagepoint on time. (i.e. time sheet approvals, project planning and pipeline projections as applicable) -Coordinate with peer Studio Leaders regarding client or practice specific revenue trends -Set goals with project leads and create opportunities to achieve these goals -Mentor all Teammates in the execution of their responsibilities -Assist project leads in rebalancing workload between teams if necessary; final authority over delegation of client/account assignments and/or project assignments -Review financial reports and utilize the data for evaluating positive performance and identify areas for improvement -Ensure project leads within studio are following NELSON protocol for QA/QC; provide QA/QC support as necessary -Assist in collecting AR and escalate issues with client which may delay payment to the Market Leader, or Practice Leader -Participate in professional organizations and events to increase firm’s profile; strive for a leadership role such as Committee chair assignments/board level positions for industry and commercial real estate organizations -Conduct performance evaluations for your direct reports within studio as needed -Deliver feedback to inspire continuous learning -Meet weekly with the project leads to ensure all work is progressing as scheduled. Provide direction to project leads to resolve issues that are project related or between Teammates -Provide studio performance feedback to Market Leader and Practice Leaders -Mentor project leads on written and oral communication, presentation skills, time management, and prioritizing their team’s workload -Participate in the staffing process; assist with seeking new talent and conduct interview with Market Leader -Maintain relationships with existing clients and build relationships with new clients, including specific service delivery partner relationships and ability to “salvage” troubled Clients, accounts, and/or projects if needed -Coordinate with Market Leader and Practice Leaders to forecast revenue annually and direct project leads to ensure projections are on track; correct course as needed to ensure revenue projections are met

Requirements

• deltek vision
• ms office
• bachelor’s
• 15+ years
• team director
• leed

What You Bring

-Think Boldly - Exude a passion for problem solving, creativity and curiosity in everything you do -Proficiency in understanding of financial management concepts -Knowledge of design, trends, construction methodology, materials application and manufacturer-supplier appropriateness within the Healthcare Sector (Medical) -Bachelor’s degree in Interior Design or Architecture from an accredited University -15+ years of experience working in the field of Interior Design and/or Architecture; or equivalent in appropriate education and experience -Experience as a Team Director, Account Manager, and/or Project Manager required -Proficiency in Deltek Vision / Vantagepoint -Basic knowledge of sustainability, integrated design and LEED, Well, EnergyStar guidelines -Resolve conflict and have difficult conversations with Teammates, peers, upper management and/or clients when necessary -Possess code knowledge and ensure team has incorporated permitting requirements into the deliverables -Proficiency in MS Office, including Word, Excel and Outlook -Effectively communicate, both verbally and in writing -Keep It Real - Communicate with empathy, transparency and respect to support each other in the pursuit of great work -Be knowledgeable about projects within the teams

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Benefits

-Paid time off and holiday pay -Wellness program with rewards for healthy activities -Opportunities for career advancement -Full health benefits including medical, dental, and vision -Paid parental leave -Flexible working schedules and work from home options based on client’s needs -Pet Insurance -Professional Development including discretionary support and reimbursement for registrations, certifications, and membership to a professional organization -401(K) plan with company match

About Nelson Worldwide

-Founded with a passion for blending creativity and functionality, this company has built a reputation for innovative design solutions. -The company works across diverse sectors, creating impactful environments for workplaces, residential spaces, and more. -They have been involved in numerous high-profile projects, including corporate offices, healthcare facilities, and mixed-use developments. -With a focus on collaboration and tailored solutions, they have earned recognition for transforming spaces to fit evolving business needs. -Their design process is deeply rooted in understanding client needs, ensuring that each project not only looks striking but serves a purpose. -The company's portfolio spans across the globe, showcasing a variety of spaces that elevate functionality and creativity. -The team is known for its hands-on approach to each project, blending innovative design with cutting-edge technology.

Sector Specialisms