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Implementation Consultant
Hexagon Asset Lifecycle Intelligence
Implementation and customization of technical solutions for clients in Hexagon's Asset Lifecycle Intelligence division. Works independently and closely with senior consultants.
22d ago
Intermediate (4-7 years)
Full Time
Doha, Qatar
Onsite
Company Size
1,200 Employees
Service Specialisms
Asset Lifecycle Information Management
Design & Visualization
Engineering & Schematics
Engineering Analysis
Enterprise Project Performance
Operations & Maintenance
OT/ICS Cybersecurity
Procurement, Fabrication & Construction
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
client interaction
data transfer
system testing
technical support
requirement gathering
peer mentoring
- Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users.
- Assist and train less experienced peers.
- Provides feedback based on client experiences to product and professional services teams for product and process improvements.
- Triage new and existing support items.
- May work directly with clients on-site or provide project support remotely.
- Tests and troubleshoots functionality of installed systems.
- Maintaining adherence to customer service level objectives and details / terms of client support contracts.
- May act as the technical lead on project implementations providing technical direction and guidance to the team.
- Identify and redirect non-support items to the relevant department.
- Identifies additional product/services opportunities in customer organization that can be delivered.
- Identifies and documents technical issues to be escalated to product and system integration teams for resolution.
- Interfacing with the end users of the software, and with the partners who are reselling or configuring the software, for requirements gathering, training, technical support, feedback etc.
What you bring
site visits
international
- Engineers must be prepared to visit customer plant locations during project execution. These site locations may be both within and outside of Qatar.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- may conduct background checks to ensure professional qualifications, work experience, and reference checks
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Company
Overview
- Delivers cutting-edge solutions for managing the entire lifecycle of assets, from design to decommissioning.
- Focused on enhancing operational efficiency, reducing costs, and improving decision-making with advanced technologies.
- A key player in industries like energy, infrastructure, and industrial sectors, providing specialized software for asset management and digital transformation.
- Utilizes AI, IoT, and data analytics to support better management of physical assets across industries, driving innovation in asset-heavy industries.
- Their solutions help clients across diverse sectors to maintain, optimize, and extend the life of their critical assets.
- The company’s software tools are known for seamless integration, empowering clients to maximize the performance and reliability of their assets.
- Delivering innovative solutions that solve real-world problems for our customers.
- Striving for the highest quality in everything we do, while fostering continuous improvement.
- Working together as one team to drive success and deliver exceptional value.
- Embracing sustainability in both our products and operations to promote a healthier planet.
- Conducting business ethically and transparently in all our relationships.
2050
Net Zero emissions target
The company has set a goal to achieve Net Zero emissions by this future date, aligning with global sustainability efforts.
- enabling more sustainable asset management and decision-making.
- reducing its environmental footprint through technology-driven innovations.
- helping customers reduce energy consumption and minimize waste.
- Fosters inclusive culture where diverse perspectives drive innovation and success.
- Leadership includes initiatives focused on increasing gender balance across global teams.
- Promotes equal opportunities for all employees and encourages diversity in leadership roles.
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