Housing Support Manager - New Lynn at Kāinga Ora - Homes And Communities in Auckland, Auckland, New Zealand | NZD83,594-83,594 | Kablio

Role

Description

customer support

housing stability

cultural awareness

community engagement

Support our customers to achieve housing and social stability
Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika.

Requirements

relationship builder

technical savvy

housing experience

debt recovery

de‑escalation

problem solving

You'll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life.
We need people who care as much as we do and are passionate about supporting customers who may have challenging housing and wellbeing needs.
Added advantage if you have knowledge of Residential Tenancy Act.
You'll be technical savvy to quickly learn new tools and systems.
Experience in tenancy, emergency or social housing space will be an added advantage.
You'll be comfortable and skilled to work on rent arrears and debt recovery.
You'll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues.

Benefits

Permanent opportunity at $83,594 salary + 5 weeks' annual leave + Other suite of benefits

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Tens of Thousands

Properties Managed

Properties managed across urban and rural areas.

Born from the merging of several government agencies, they lead the development and management of affordable housing in New Zealand.
Focus on providing sustainable, high-quality homes while ensuring community well-being and integration.
Broad portfolio of projects, specializing in large residential developments and neighborhood transformations for better access to services.
Marked by thoughtful designs that address local needs and contribute to long-term community vitality.
Collaboration with local councils, iwi, and developers to create thriving, connected communities.
Upgrading existing properties to improve quality of life for residents.
Committed to energy-efficient and resilient homes tailored to New Zealand's diverse environmental challenges.

Culture + Values

Manaakitanga – Putting people first: placing people at the heart of decision-making, listening deeply to communities, creating safe, stable housing environments, connecting tenants with tailored support services.
Mahi Tahi – Achieving more by working together: nurturing genuine relationships with tenants, communities and stakeholders; maintaining transparent communication; working alongside Māori and iwi to develop housing solutions.
Whānake – Striving for better: delivering homes that exceed standards for sustainability, accessibility and comfort; investing in long-term resilient communities; developing integrated urban projects with essential infrastructure and public spaces.

Environment + Sustainability

>70% Carbon Reduction

Operational Carbon Savings

Achieved through Passive House standard pilots in public housing, such as Bader Ventura.

NZ$570 Energy Savings

Per Household

Annual energy savings for homes constructed to the 6 Homestar standard.

Net‑zero emissions target across housing, infrastructure and operations, aligned with a 1.5 °C trajectory and implementing an internal carbon price.
Organisation‑wide Environment Strategy structured around four outcomes: emissions avoidance and net‑zero transition; resource use efficiency and circular economy; natural environment enhancement; and climate‑risk mitigation.
Ten key strategic moves spanning embedding climate risk and mitigation in decision‑making; developing emissions inventories; carbon neutral housing; onsite renewable energy; waste minimisation; low‑carbon urban development; transport mode shift; urban ngahere and waterway restoration.

Inclusion & Diversity

Employee‑led networks supporting diversity and inclusion in the workplace.
Female representation data: (no specific numbers publicly stated on website/LinkedIn).
No publicly available quantifiable gender‑diversity statistics or formal DEI targets found.

Articles

Careers at Kāinga Ora

Kāinga Ora Projects

Our Strategy

Company

Overview

Tens of Thousands

Properties Managed

Properties managed across urban and rural areas.

Born from the merging of several government agencies, they lead the development and management of affordable housing in New Zealand.
Focus on providing sustainable, high-quality homes while ensuring community well-being and integration.
Broad portfolio of projects, specializing in large residential developments and neighborhood transformations for better access to services.
Marked by thoughtful designs that address local needs and contribute to long-term community vitality.
Collaboration with local councils, iwi, and developers to create thriving, connected communities.
Upgrading existing properties to improve quality of life for residents.
Committed to energy-efficient and resilient homes tailored to New Zealand's diverse environmental challenges.

Culture + Values

Manaakitanga – Putting people first: placing people at the heart of decision-making, listening deeply to communities, creating safe, stable housing environments, connecting tenants with tailored support services.
Mahi Tahi – Achieving more by working together: nurturing genuine relationships with tenants, communities and stakeholders; maintaining transparent communication; working alongside Māori and iwi to develop housing solutions.
Whānake – Striving for better: delivering homes that exceed standards for sustainability, accessibility and comfort; investing in long-term resilient communities; developing integrated urban projects with essential infrastructure and public spaces.

Environment + Sustainability

>70% Carbon Reduction

Operational Carbon Savings

Achieved through Passive House standard pilots in public housing, such as Bader Ventura.

NZ$570 Energy Savings

Per Household

Annual energy savings for homes constructed to the 6 Homestar standard.

Net‑zero emissions target across housing, infrastructure and operations, aligned with a 1.5 °C trajectory and implementing an internal carbon price.
Organisation‑wide Environment Strategy structured around four outcomes: emissions avoidance and net‑zero transition; resource use efficiency and circular economy; natural environment enhancement; and climate‑risk mitigation.
Ten key strategic moves spanning embedding climate risk and mitigation in decision‑making; developing emissions inventories; carbon neutral housing; onsite renewable energy; waste minimisation; low‑carbon urban development; transport mode shift; urban ngahere and waterway restoration.

Inclusion & Diversity

Employee‑led networks supporting diversity and inclusion in the workplace.
Female representation data: (no specific numbers publicly stated on website/LinkedIn).
No publicly available quantifiable gender‑diversity statistics or formal DEI targets found.

Articles

Careers at Kāinga Ora

Kāinga Ora Projects

Our Strategy