Order Management Team Lead

Description

The role of Order Management Team Lead creates an integrated service approach, providing exceptional support to our clients and agents, assisting Project Managers (PM) and Regional Sales Managers (RSM) to ensure key deadlines are met and high-quality lighting solutions are delivered. The role requires interfacing with Agents, PCs, PMs, Engineering and Supply Chain to coordinate order and project activities and deliverables effectively. This role requires constant communication with internal teams and customers from initial opportunity through to order shipment, the Lead acts as a central point of contact, ensuring accurate data entry. It is critical to provide a positive impression of GVA Lighting and our product, set proper expectations, manage tasks with efficiency and attention to detail, accurately communicate technical information, and successfully coordinate and complete assigned tasks.

• Keep up to date with all the latest product developments and revisions. Coordinate with PC and PM to make necessary updates to ongoing projects to ensure latest products are being used.
• Help entering quotes into ERP & CRM systems; ensure accuracy of BOMs, quotations.
• Compile and keep track of project documentation such as bid documents, submittals, layouts, BOMs, quotes, contracts, agreements, etc.
• Communicate with the agent or customer any general order/project updates such as but not limited to Estimated Ship Dates (ESD), Sales Order (SO) number, Lead Time (LT), tracking number, packing slips; collaborate with PM for escalations.
• Coordinate and follow-up internally to ensure timely, professional communication and the delivery of accurate information to clients.
• Help Inside Sales Team with other tasks to balance workload as needed.
• In charge of order entry, ensuring accurate order release and approvals.
• Support PM/PC by creating and coordinating pre-order Product Customization Orders (PCO).
• Provide administrative support to team members as needed.
• Record and manage project activities in ERP and CRM systems and ensure all records are up to date.
• Ensure order PCOs are entered and released timely and accurately.
• Work with Sales, Applications, PC, PM, RSM, Planning, Production, Shipping and other Customer Service teams to quickly respond to customer inquiries and enter data accurately and in timely manner.
• Provide exemplary customer service through prompt, constructive communication with sales agents and partners.
• Ensure that orders/projects are planned out to allow enough time for each department to execute while staying within lead time commitments.
• Record project activities and client information using company ERP & CRM systems.
• Take charge of GVA Sample procedures and being samples inventory lead, actively assist with sample quotation, help supply samples and any other support material.
• Support Inside Sales team and take charge of samples and its process.
• Resolve customer complaints and establish corrective action plans.
• Ensure accuracy of BOMs, quotations; help entering quotes into ERP & CRM systems.
• Understand the lead time needed for standard products, customizations, materials ordering and production scheduling.

Requirements

• Management or Technical degree;
• Excellent Communication Skills
• Comfortable in a fast paced, electronic technology and engineering-based environment;
• Ideally you have experience with manufacturing or made to order environments;
• 5+ years of progressive experience in order management and/or coordination positions;
• An experienced user of Excel, ERP systems (Epicor a plus), and any other project management tools;
• Thorough, up-to-date knowledge of the latest pricelist and supporting technical documentation.

Benefits

Note - during the selection process, you might undergo psychometric tests, as well as practical exercises to help us identify those who have the right attitude, skills, know-how and to find a cultural fit with our company’s values.

Training + Development

Interview process

Visa Sponsorship

Security clearance