Operations Assistant (Housing)

Description

• Assisting with the tenancy management in line with service standards and policies.
• Logging communal repairs and liaising with stakeholders, ensuring these are completed by target date.
• Proving exemplary customer service to our residents and making sure complaints and disputes are handled effectively.
• Providing effective administration support to ensure all cases are updated on our systems.
• Ensuring compliance matters are all adequately addressed in line with policies.
• Overseeing the management of parking at the sites. This will include the advertising, applications and resolving of complaints.

Requirements

• Computer skills and the ability to carry out basic administration tasks.
• Knowledge of up-to-date housing legislation would be beneficial.
• A basic DBS check is required for this role.
• Experience in an administration role, gained within the Housing sector.
• Excellent communication skills, which will allow you to communicate effectively with customers who may be upset or distressed.
• The ability to work on your own initiative, stay calm when under pressure and have a proactive approach to your work
• First-class organisation skills with the capability to accurately record and report incidents

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance