Regional Manager

Description

• Resolve complex resident concerns with empathy and strategic problem-solving, turning challenges into opportunities for retention and reputation enhancement.
• Maintain full fiduciary oversight of portfolio financials—budgeting, pro forma tracking, revenue optimization, and capital investment planning.
• Collaborate with site teams and senior leadership to analyze market trends, forecast performance, and implement initiatives that elevate results.
• Perform routine site audits to ensure adherence to company policies, lease standards, maintenance protocols, safety requirements, revenue controls, and regulatory compliance.
• Incorporate Resident Satisfaction Surveys, Reputation Management platforms, and service-tracking tools into daily operations with consistency and accuracy.
• Direct daily operations, leasing strategies, and service delivery across the portfolio to achieve financial goals.
• Deliver timely and accurate weekly, monthly, quarterly, and annual reporting, including budget variances, vacancy trends, staffing assessments, and risk evaluations.
• Proactively identify and mitigate operational, regulatory, and financial risks.
• Ensure all financial decisions support long-term asset value, cost efficiency, and compliance with a high standard of care.
• Manage escalations, negotiate contracts within budget parameters, and cultivate long-term partnerships aligned with client objectives.
• Recruit, mentor, and retain high-performing professionals by setting clear expectations, conducting regular performance evaluations, and building individualized development plans.
• Oversee onboarding and hands-on training to ensure teams are equipped to meet service and performance standards.
• Deliver proactive, transparent communication on portfolio performance, market insights, risk mitigation, and strategic recommendations.
• Hold teams accountable for KPIs including occupancy, revenue targets, and service delivery while cultivating a results-driven, people-first environment.
• Use data analytics to identify trends, evaluate opportunities, and recommend corrective actions.
• Enforce compliance with Fair Housing regulations, Idaho tenant–landlord laws, safety protocols, and company standards.
• Lead change management efforts by championing best practices, performance tools, and new operational efficiencies.
• Recommend and lead capital improvements that deliver measurable ROI and reduce long-term operating expenses.
• Develop and execute competitive leasing, marketing, and pricing strategies that increase occupancy and revenue.

Requirements

• Comprehensive understanding of residential operations including maintenance, resident relations, and compliance.
• Highly organized, proactive, and capable of prioritizing in fast-paced, high-stakes environments.
• Knowledge of standard lease provisions, Fair Housing requirements, and Idaho tenant–landlord regulations.
• Experience with high-impact leasing, marketing, and revenue strategies.
• Proficiency in data analysis and forecasting to support strategic decisions.
• Exceptional communication and collaboration skills, with the ability to lead cross-functional teams and manage conflict effectively.
• Familiarity with systems such as ResMan, Paylocity, BlueMoon, Western Reporting (preferred, not required).
• Strong financial acumen including budgeting, pro forma analysis, variance reporting, and fiduciary oversight.
• 3–5 years of multi-site multifamily management experience across diverse residential communities.
• Bachelor’s degree preferred.
• Strong project management skills with a focus on accountability and measurable results.
• Proven leadership experience with a strong record of meeting or exceeding performance goals.

Benefits

• Upscale and Professional work environment
• Opportunities for advancement and professional development
• Culture that respects work-life balance
• Paid time off and holidays
• Fun group of people in a real team atmosphere
• Excellent benefits, including comprehensive health care, 401(k) with company match
• Competitive compensation package for a full-time role

Training + Development

Interview process

Visa Sponsorship

Security clearance