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Field Service Heavy Equipment Technician
Finning
Field Service Heavy Equipment Technician responsible for troubleshooting and repairing Caterpillar equipment at customer sites.
14d ago
Experienced (8-12 years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Swift Current, Saskatchewan, Canada
Field
Company Size
16,000 Employees
Service Specialisms
Product support services
Fluid analysis
Customer training
Response, repair & rebuild
Financing
Rentals
Warranty (Equipment Protection Plans)
Service Information System
Sector Specialisms
Construction
Mining
Petroleum
Electric Power Generation
Education Infrastructure
Role
What you would be doing
test equipment
diagnose faults
troubleshoot & repair
document review
inventory management
customer service
- Test repaired equipment for proper performance and to ensure that work meets manufacturer specifications.
- Diagnose faults or malfunctions using computerized and other testing equipment to determine extent of repair required.
- Troubleshoot, repair and maintain all heavy duty equipment and/or related equipment in a timely fashion and on customer site.
- Work as part of a team to meet Finning customer service commitments.
- Adhere to Finning expense claim policies and ensure proper management of expenses.
- Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed.
- Ensure all service documentation and billing is accurate and properly recorded.
- Adjust equipment and repair or replace defective parts, components or systems, using hand and power tools.
- Maintain positive relationships with customers and co-workers.
- Maintain and track inventory and tooling within approved inventory levels.
- Travel to customer facilities and worksite where and when required, communicating field work to Service Supervisor to maximize service hours.
- Perform routine maintenance work.
What you bring
mechanical aptitude
problem solving
computer literacy
customer focus
team player
courage
- Understand and adhere to all Finning policies, including Code of Conduct and Safety.
- Mechanical aptitude with strong knowledge of parts and repairs.
- Self-starter with ability to work under minimal supervision and contribute positively to safe work environment.
- Understanding of the Caterpillar product line and ability to repair all equipment will be considered an asset.
- Computer literacy along with an understanding of Finning systems and software programs would be considered assets.
- The ability to troubleshoot and solve problems.
- Ability to create standard correspondence.
- Ability to read and comprehend instructions and service literature.
- Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change.
- Ability to multi task, detail oriented, positive attitude, and team player.
- Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions.
- Strong interpersonal and communications skills, both written and verbal.
- Ability to maintain positive customer relationship and provide real time customer centric solutions.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- adherence to finning policies, including code of conduct and safety
Company
Overview
- has a rich history rooted in providing essential equipment and services to industries like construction, mining, and energy.
- operates in key global markets including Canada, South America, and the UK.
- specializes in providing solutions for heavy industries, delivering construction, mining, and energy services across vast sectors.
- plays a crucial role in powering large-scale infrastructure projects and driving resource development.
- offers parts, maintenance, and innovative technological solutions to clients worldwide.
- has supported some of the largest and most ambitious projects globally.
- has made significant strides in advancing digital technologies and remote monitoring solutions to enhance equipment performance and customer satisfaction.
- Safety First: Ensuring a safe and healthy work environment for all employees.
- Integrity: We act with integrity, doing the right thing even when no one is watching.
- Customer Success: We aim to create long-term value for our customers and build lasting relationships.
- Excellence: We strive for excellence in everything we do and continuously improve.
- Innovation: We embrace innovation to stay ahead in the industry and improve the services we offer.
- Teamwork: We work together across borders to achieve common goals and respect each other’s contributions.
2050
Net Zero Emissions Target
Achieving net-zero emissions by this year.
- Reduction of greenhouse gas emissions, energy use, and waste generation.
- Enhancing energy efficiency and sustainability practices across operations.
- Commitment to carbon neutrality across operations through energy reduction and carbon offsetting initiatives.
- Innovative technologies such as electric machines and sustainable fuel options are being adopted to lower environmental impact.
- Striving to achieve a balanced workforce with a focus on increasing female representation in leadership roles.
- Ongoing efforts from leadership to improve gender diversity and inclusion.
- Programs to ensure an inclusive environment where everyone has equal opportunities to thrive.
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