Senior Workplace Ambassador
Jll
Serve as primary client liaison, ensuring exceptional facility services and hospitality.
3 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Atlanta, GA
Office Full-Time
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
data analysis
walkthroughs
issue resolution
service delivery
facility management
client interaction
- Support data collection, analysis, and reporting to ensure alignment with clients' goals and objectives
- Maintain visible engagement and workplace presence, spending minimum two hours daily welcoming employees at reception or entrances
- Build meaningful lasting relationships with client employees and guests, carrying a hospitality calling card
- Ensure Facility Ambassador services are executed consistently with SLAs, standard processes, professional brand image, and compliance with applicable laws
- Conduct routine walkthroughs and assessments of soft service delivery to ensure compliance with service level agreements and performance metrics
- Serve as initial point of contact for all client employee inquiries, issues, troubleshooting, compliments, and feedback related to workplace services
- Receive and respond to all requests or issues within one day, including personal follow-up to ensure satisfaction
- Walk floors to ensure workspaces (offices, desks, conference rooms, mailrooms, pantries) are stocked and maintained
- Provide intuitive service delivery by anticipating needs or concerns and exceeding client expectations
- Work collaboratively within account team in service delivery across all business lines (FM, Engineering, Transactions, Projects)
What you bring
microsoft office
bachelor's
bi tools
data analysis
risk management
customer service
- Ability to work independently with strong prioritization and time management skills
- Background in continuous improvement and innovation initiatives
- Experience identifying potential risks and escalation procedures
- Understanding of privacy, security, and operational disruption prevention
- Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
- Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, and Outlook)
- Ability to manage multiple priorities and deliver results in fast-paced environment
- Experience with data collection, analysis, and reporting processes
- Exceptional customer service skills with genuine passion for hospitality
- 3-5 years prior experience in hospitality, facility/property management, operations, or commercial real estate knowledge preferred
- Excellent verbal and written communication skills with professional communication ability
- Knowledge of business intelligence tools and best practices development
- Bachelor's degree or equivalent
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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