Helpdesk Coordinator
Phosters (Fm) Ltd
Coordinate helpdesk tasks, schedule engineers, manage tickets and client communication.
23 days ago ago
Junior (1-3 years), Entry-level
Full Time
Kidderminster, England, United Kingdom
Onsite
Company Size
678 Employees
Service Specialisms
Mechanical Services
Electrical Services
Commercial Cleaning
Fabric Maintenance
Heating, Ventilation & Air Conditioning (HVAC)
Planned Maintenance (PPM)
Compliance Testing
Drainage
Sector Specialisms
Retail and Leisure
Commercial
Military
Logistics and Distribution
Government
Healthcare
Industrial Support Services
Role
What you would be doing
- Ensure Tabs our in house system is up to date at all times including latest information.
- Chase subcontractors for ETA's and updates
- Follow escalation process ensuring jobs are completed with SLA
- Raising jobs recieved via email, phone call or client system
- Raise purchase orders upon request
- schedule works for engineers with your area
- Answering helpdesk calls within a maximum of 3 rings
- Work with Mangers & Clients within your area
What you bringBenefits
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
ÂŁ52.5M Revenue
Annual Revenue
Generated in 2022, reflecting strong financial performance.
Founded 2013
Year Established
The company was established in the year 2013.
- Operates across sectors including commercial, healthcare, government, retail, and logistics.
- Provides comprehensive facilities management services, including maintenance and cleaning.
- Delivers high-profile contracts such as a national FM partnership with Roadchef service areas.
- Ensures uptime and safety through 24/7 helpdesk and compliance testing.
- Offers both technical maintenance and front-of-house services like concierge and reception.
- Customer Focused
- Passion for Excellence
- Integrity and Trust
- Innovation
- Collaboration
- Sustainability
Net Zero 2030
Climate Commitment
Aims to achieve balance between carbon emissions and carbon removal by the year 2030.
- Ongoing efforts to reduce carbon emissions across operations
- Use of energy-efficient systems and green technologies
- Sustainability integrated into decision-making processes
- Constantly exploring ways to improve waste reduction
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