Provides energy services across multiple states, focusing on clean, reliable, and affordable solutions.
The Director II is responsible for developing and delivering one or more end‑to‑end IT services for designated business units, ensuring alignment with enterprise IT strategy and standards. This includes managing the IT portfolio, financial budgets (capital, O&M, and servicing), and directing strategic application, infrastructure, and network development, support, and operations. The role also involves coaching teams to achieve high performance.
Key responsibilities span relationship management—building strong partnerships and influencing senior stakeholders—strategy and planning—creating technology roadmaps and driving process improvements—and operational delivery—overseeing production issue resolution and performance enhancements. The director also manages portfolio investments, prioritizes delivery and financials, and leads talent development by mentoring and fostering a continuous‑learning environment. Financial stewardship ensures prudent spending aligned with company objectives.
Xcel Energy is seeking a Director II, Customer Experience Products & Platforms to join a company where employees can take pride, face challenges, and grow. The role offers the chance to apply skills in a leading electricity and natural gas provider serving millions across eight states. Xcel emphasizes equity, inclusion, and a commitment to clean energy, aiming for carbon‑free electricity by 2050.
Candidates must hold a bachelor’s degree in business, IT or a related field (master’s preferred) and possess at least ten years of IT experience, ideally within a utility or regulated environment. Required skills include a solid understanding of core business processes, technology trends, and exceptional relationship‑management and communication abilities. Experience building and leading teams, as well as managing leaders, is essential.
Preferred candidates have a proven track record leading digital product organizations, moving teams from project‑based delivery to a product operating model, and articulating business value through measurable outcomes such as NPS, cost‑to‑serve reduction, and call deflection. They demonstrate strong executive presence, the ability to influence without direct authority, and familiarity with digital experience platforms (e.g., Adobe Experience Manager, Sitecore, Salesforce) and scaled Agile environments. Experience in the utility, energy, or other regulated industries is valued.
The position offers a base salary ranging from $148,400 to $210,733, an annual incentive program, long‑term incentives, and a comprehensive benefits suite including health plans, retirement options, paid time off, tuition reimbursement, and more. Xcel Energy is an equal‑opportunity employer that considers all qualified applicants without regard to protected characteristics. Applications are accepted through 01/18/26, and accommodations are available for candidates with disabilities.