Workplace Manager

Description

• Take overall responsibility for their area and continuously improve the maintenance services, customer experience, KPIs, and support to BAE.
• Act as a point of contact for local maintenance service queries and feedback.
• Work closely with the Yard, Building Custodians, stakeholders, and customers to understand their specific needs and plan work effectively to meet expectations.
• Manage a small financial delegation and resources to ensure the service is well managed and achieves VfM for both the client and EMCOR UK.
• Focus on building collaborative relationships with key customers/departments to raise the profile of the services EMCOR UK provide.
• Communicate with customers to keep them informed of work being undertaken.
• Ensure work undertaken by the team meets the quality, safety, and compliance standards.
• Manage a small team of multi-skilled engineers to proactively maintain the site and improve the overall working environment. This will predominantly be minor tasks to reduce the load on the core maintenance services.
• Develop an in-depth knowledge of the site and be a visible presence for customers to engage with.
• Produce reports as required by line manager, and ad hoc reporting to the client as appropriate.
• Ensuring accurate records of maintenance activities, meetings, and site inspections are maintained.

Requirements

• Knowledge and experience of Facilities Management in secure environments.
• Strong team management abilities and experience of managing engineers.
• Must be able to confidently communicate at all levels and engage with key stakeholders.
• Ability to manage multiple priorities, be calm under pressure and agile
• Excellent communication and interpersonal skills with a strength in written communication.
• Adept at establishing and compelling a safety first culture
• Excellent customer experience skills and demonstrable experience within a similar role.
• In depth knowledge and experience of building collaborative relationships with customers.
• Excellent technical FM and health and safety knowledge
• Excellent organisational and planning capability

Benefits

• Extensive Learning & Development opportunities, including opportunities for progression.
• Paid volunteering and charity days
• 25 Days holidays + Bank holidays
• Refer a Friend scheme – worth £500 per referral
• Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Holiday Buy Scheme - up to 5 days a year
• Bike To Work Scheme
• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

Training + Development

Interview process

Visa Sponsorship

Security clearance