Administration Support Representative

Description

• Foster and promote a culture of continuous improvement.
• Respond to phone or email inquiries from VA Purchasing Agents, installers, customers, and Internal sales team
• Follow up on pending installation appointments with installers
• Process internal purchase orders through Salesforce
• Follow up on installation completion confirmations with customers
• Process invoices from Installers through Syspro

Requirements

• Excellent communication skills, both verbal and written.
• Knowledge of principles and processes for providing customer service and/or technical support. Includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Familiar with Syspro or some type of Enterprise Resource Planning system (ERP)
• Willingness to do hands-on work within a team environment.
• Ability to interface effectively and positively with all members of the organization, suppliers and customers.
• Detail oriented and thorough in completing work tasks.
• Ability to manage and prioritize multiple projects.
• Computer literacy for basic Microsoft Office applications.
• Strong Leadership skills.
• Familiar with SalesForce or some type of Customer Relationship Management Program (CRM)
• Self-starter, able to succeed in a dynamic work environment.
• Prior Customer Service and/or Administrative Assistant experience

Benefits

• High performance team oriented environment.

Training + Development

Interview process

Visa Sponsorship

Security clearance