Accommodation Co-ordinator

Description

You will manage referrals for individuals transitioning from prison to probation, ensuring that accommodation requests are processed accurately and promptly. Responsibilities include reviewing referrals, drafting correspondence, maintaining email communication with internal teams and external partners, and updating records across Microsoft platforms. You will also generate bed‑space reports, record placement changes, and conduct risk assessments in a criminal‑justice context.

• Process and review accommodation referrals for individuals leaving prison.
• Draft and issue correspondence; maintain regular email communication with internal and external partners.
• Update internal systems, manage bed‑space reports and record placement changes.
• Conduct risk assessments and handle sensitive data in line with confidentiality requirements.
• Provide excellent customer service while prioritising safeguarding and service‑user experience.
• Collaborate with regional teams and the transport team throughout the placement process.
• Perform accurate administrative tasks, including phone communications and data entry.
• Apply criminal‑justice knowledge and experience in mental‑health/behavioural risk assessments.

Requirements

The role requires strong office administration experience, confidence in handling phone calls, and meticulous attention to detail. Proficiency in Outlook, Excel and Teams is essential, as is the ability to work quickly while prioritising safeguarding and service‑user experience. Knowledge of criminal justice, mental health and behavioural risk assessment is desirable.

• Demonstrate proficiency with Microsoft Outlook, Excel and Teams.

Benefits

The Accommodation Coordinator role is based in Durham, offering a salary of up to £29,812.57 per annum on a full‑time permanent contract (40 hours per week, Monday to Friday). The position reports to the probation accommodation team within Mears Group.

Mears Group offers 25 days of annual leave plus bank holidays, a company‑funded Fun Day, volunteering leave, and a range of staff perks through Mears Rewards. Additional benefits include family‑friendly policies, a company vehicle and fuel card, and access to an Employee Assistance Programme. The organisation is committed to diversity, disability confidence, the Armed Forces Covenant and social mobility initiatives.

• Enjoy 25 days of annual leave plus bank holidays, Volunteering Leave and Mears Fun Day.
• Receive staff discounts, family‑friendly policies, a company vehicle and fuel card, and EAP counselling.

Training + Development

Interview process

Visa Sponsorship

Security clearance