Customer Service Representative – Import/Export Logistics Specialist

Description

• Process orders, evaluate open orders and arrange shipments per customer’s instructions for both Domestic and International customers.
• Maintain and organize documentation files, material pricing, and inventory records
• Develop understanding international logistics requirements to prepare and maintain documents packages for overseas shipments. Work closely with Customers and Outside Sales Reps to resolve issues related to logistics.
• Manage all aspects of import and export shipments from start to finish. Prepare, analyze, and process documentation including Bills of Lading, Delivery Orders, Cargo Manifests, Packing Lists, Certificates of Origin, Shipper Export Declarations
• Audit Import and Export processes
• Develop techniques and procedures to improve and maximize current company’s Impot and Export processes.
• Support Hensley’s Management and Export Control team in overseeing day-to-day business functions, procedures and compliance.
• Considered the “Voice of Hensley” and represents the company through daily customer interactions.
• Audit and review freight forwarders and logistics invoices and documents for approval.
• Interact and coordinate with freight forwarders and Hensley logistics department to ship Hensley products to every corner of the world.
• Ensure all activities comply with international shipping laws and regulations.

Requirements

Must be willing to learn and comply with the Komatsu Worldwide Code of Business Conduct, KAC Code of Conduct, Hensley Environmental Policies, Hensley Safety Policies and Hensley Quality Policies.

• Shows an ability to manage time to complete tasks
• Proficiency in Microsoft Office (Outlook, Excel, Power Point, Word)
• Demonstrates understanding and knowledge of Hensley products support promotion of Company’s products.
• 3 -5 years of Import & Export / International Logistics
• 4-year Bachelor’s Degree
• Experience with CRM software: Salesforce and SAP
• Exhibit a positive, professional image in appearance, words and actions.
• Knowledge of International Shipping documents
• Experience in Customs Regulations
• Knowledge and experience in Customer Service
• Excellent verbal and written communication skills
• Knowledge of Export Control and Compliance is preferred
• Knowledge of Export Control and Compliance

Benefits

Hensley Industries office in Dallas is a diverse, collaborative, and open work environment where you’ll work closely with key members of the sales, marketing and customer service team. You’ll enjoy the opportunity to maximize your career with this integral role providing valuable management & recommendations. We also provide top-notch benefits, company matching 401K plan, 10 paid holidays, paid Maternity Leave and many growth opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance