Customer Success Manager

Description

• Forecasting & Reporting: Maintain accurate records of all account activities in our CRM (e.g., Salesforce) and provide reliable forecasts for renewals and expansion sales.
• Strategic Business Reviews: Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI, share best practices, and align Simpro's solutions with their evolving business needs.
• Customer Advocacy: Act as the voice of the customer internally, collaborating with Product, Support, and Professional Services teams to ensure customer feedback is heard and addressed.
• Account Health & Relationship Management: Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships. You will serve as the primary point of contact and customer advocate within Simpro.
• Identify and Close Expansion Opportunities: Develop a deep understanding of your clients' businesses and goals to identify opportunities for upsell and cross-sell. You will be responsible for managing the entire expansion sales cycle for your accounts from identification, through progression, and close in order to meet and exceed monthly and quarterly expansion / renewal targets

Requirements

• Commercial Acumen: A strong track record of consistently meeting and exceeding renewal and expansion sales targets. You're comfortable negotiating contracts and closing deals.
• Relationship Builder: Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed. You build rapport and trust with ease.
• Tech Savvy: Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new technologies.
• Proven Experience: experience in a B2B Account Management or Customer Success role, preferably within a SaaS company.

Benefits

• Talent Referral Program – get rewarded for referring a friend to join our team!
• Opportunities for career progression and development
• For in-office roles in Broomfield, CO we offer a dog friendly environment, happy hours and office games, and free parking
• Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
• 401k/Retirement Plan with 6% employer match
• Responsible Time Off
• Paid Volunteer Leave Days
• Generous Parental Leave Program
• Public Holiday Exchange Scheme
• Comprehensive medical, dental, vision package with 100% employer paid options
• Diverse training & internal networking opportunities across all of our product lines

Training + Development

Interview process

Visa Sponsorship

Security clearance