IT Help Desk Support Tech Level II
New Home Co.
Provide Tier 1/2 IT support, troubleshoot hardware/software, manage tickets and inventory
23 days ago ago
$65,000 - $80,000
Junior (1-3 years)
Full Time
Orlando, FL
Hybrid
Company Size
369 Employees
Service Specialisms
Property Development
Construction Services
Design
Project Management
Engineering
Architecture
Consulting
Sector Specialisms
Residential
Energy Efficient
Communities
Condominiums
Luxury
Role
What you would be doing
equipment setup
helpdesk monitoring
inventory management
hardware diagnosis
tiered support
documentation
- Travel to satellite offices as needed to assist in the setup and breakdown of equipment and software installations.
- Monitor the helpdesk ticket board including prioritization, organization, and escalation of support tickets.
- Manage inventory including ordering, tracking, provisioning, and disposing of hardware.
- Diagnose hardware and software issues, guiding users through step-by-step solutions.
- Ensure all technical equipment is fully operational before new office openings.
- Participate in training sessions to enhance personal and team technical skills.
- Provide Tier 1 and Tier 2 technical support including troubleshooting software and hardware issues, installation and configuration of software applications, and resolution of network connectivity challenges.
- Update knowledge base articles to improve support efficiency and user experience.
- Create and maintain clear and comprehensive documentation for troubleshooting procedures,
- Collaborate with IT team members on projects and initiatives.
What you bring
helpdesk
windows 11
azure
meraki
troubleshooting
customer service
- 1+ years of proven experience in a helpdesk or technical support role.
- Strong knowledge of computer hardware, software, and networking concepts, prior work with Windows 11, Microsoft Azure and Cisco Meraki products preferred.
- Ability to troubleshoot complex technical issues while providing clear guidance and support to employees.
- Excellent customer service skills and ability to interact professionally with executives, managers, and subject matter experts.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
$650M+ Land Acquisitions
Major Investments
Secured significant land acquisitions worth over $650 million, including projects for 343 and 870 homes in key markets.
Top 25 National Builder
Industry Ranking
Elevated to the top 25 national homebuilders through strategic expansions and high-profile acquisitions.
$750M Denver Investments
Regional Growth
Invested $750 million in Denver to support expansion and development in fast-growing markets.
2‑5 Bedroom Homes
Residential Offerings
Develops modern, flexible single-family homes with sizes ranging from 2 to 5 bedrooms.
- Rapidly grew from a regional builder to a prominent western U.S. home developer.
- Entered Oregon and Washington in 2023 and launched a Texas division via acquisition.
- Focuses on master-planned communities with modern amenities, EVO smart-home tech, and self-guided tours.
- Recognized with top industry honors including multiple 'Community of the Year' awards.
- Announced transformative acquisition of Landsea Homes, set to complete in May 2025.
Award-winning service
Customer Service Excellence
Award-winning customer service is recognized for its transparency, integrity, and streamlined processes, fostering long-term relationships with clients.
- Move Forward: We believe a home isn’t new because of when it is built, but how it is built.
- The New Home Of Choice: Inspired by an entrepreneurial spirit to think differently; listen to buyers; deliver quality and efficiency.
- Inspired Design lives here: Partner with best‑in‑class brands to combine timeless comfort with new ways to live.
- A Home For Innovation: New technology, sustainability and wellness are essential; digital integration for convenience and conservation.
- Next Generation Builders: Cultivate personal and professional growth; ensure team members can develop skills and advance.
18
Sustainability Score
Achieved a score on DitchCarbon’s benchmark, surpassing 58% of construction industry peers.
- All new homes come equipped with EVO Home Tech & Wellness packages—technology for energy efficiency, connectivity and convenience.
- Corporate Sustainability accessible via ‘Our Commitment to Sustainability’ and an annual Sustainability Report (latest: 2023).
- No publicly disclosed net‑zero target or carbon emissions reduction goal as of 2023 reporting.
32 Hours
Paid Volunteer Time
Team members receive up to 32 hours of annual paid time-off for volunteering.
$250 Match
Charity Donations Matched
Matches personal donations up to $250 per team member annually.
- Celebrates the advancement of women in leadership roles.
- Provides managing bias training for hiring managers to reduce workplace bias.
- Hosts an annual Heritage Potluck event to celebrate team members' cultural backgrounds.
- Runs a Movie & Book Club focused on meaningful topics such as gender equality, mental health, and homelessness.
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