Tier III Help Desk Support (remote)
Respec
Tier III support for federal healthcare IT, managing Windows/cloud infrastructure.
17 days ago ago
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Albuquerque, NM
Onsite
Company Size
565 Employees
Service Specialisms
Engineering
Consulting
Project Management
Environmental Services
Geospatial Services
Sector Specialisms
Commercial
Public Safety
Education
Healthcare
Industrial
Military
Energy Upgrades
Renovations
Role
What you would be doing
workload management
ticket management
security management
infrastructure management
tier iii
reporting
- Adjust workloads as environments evolve, including new applications, configuration changes, and security enhancements.
- ITSM process execution: intake, triage, documentation, SLA tracking.
- Protect confidentiality, integrity, and availability of systems and networks through security programs, policies, and tools.
- Document technical issues, remediation steps, and customer communications to build a robust knowledge base.
- Maintain up-to-date reference materials, FAQs, and technical documentation.
- Generate and deliver reports on service center activity, property accountability, and scheduled events, with accurate metrics for management.
- Plan, coordinate, and perform installation, testing, troubleshooting, and maintenance of Windows and cloud infrastructure supporting EHR systems.
- Serve as a Tier III escalation point for advanced technical issues in a multi-server, federal healthcare environment.
- Assist Service Center Lead(s) and Federal Functional Lead with task prioritization and timely resolution.
- Accept, triage, and document requests in the ITSM system (e.g., ServiceNow); ensure SLA compliance.
What you bring
servicenow
hipaa
configuration management
associate degree
tier iii
ehr
- Knowledge of configuration management, change control, and incident reporting practices.
- Experience preparing service metrics and property accountability reports for federal programs.
- Clear communication and collaboration across technical teams and stakeholders.
- Associate degree or technical training certificate; Bachelor’s preferred. Certifications or equivalent experience may substitute.
- Experience with ITSM platforms (ServiceNow or equivalent) and SLA management.
- Reporting, metrics, and knowledge base management.
- Windows and cloud infrastructure operations for healthcare systems.
- Security and compliance in federal environments (HIPAA, FISMA, NIST 800-53).
- Experience supporting federal healthcare IT systems, especially EHR.
- Eligibility for federal suitability clearance.
- 5+ years of IT experience, including 3+ years of specialized Service Center support in a multi-server environment.
- Familiarity with standalone and networked computers, LANs, and WANs.
- Tier III support and escalation management in complex, multi-server environments.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- eligibility for federal suitability clearance required.
Company
Overview
Founded in 1969
Company Founding Year
The company was established in 1969, marking its origins as a specialized consulting and engineering firm.
Revenue $150M
Annual Revenue
Maintains a steady revenue around $150 million, reflecting consistent growth through strategic acquisitions.
100M Rows Migrated
Legacy Data Migration
Notable for complex projects, including the migration of 100 million rows of legacy data.
- Grew from geology roots into a multidisciplinary firm with global reach and diverse expertise.
- Structured across divisions including Mining & Energy, Water & Natural Resources, Data & Technology, and more.
- Typical projects span from mine planning and watershed restoration to IT systems and GIS mapping.
- Acquired niche firms like Geothermal Resource Group and Enviromin to broaden subsurface and environmental capabilities.
- Notable for tackling complex challenges—such as protecting Mt. Rushmore.
- Operates from multiple US offices and supports projects in North and South America, Europe, and beyond.
- Combines engineering, environmental science, and custom technology to solve real-world, hard‑to‑solve problems.
- Prefers hands‑on, problem‑solving jobs in areas like cavern storage, stormwater design, and 3D geology modeling.
- Passion – 'Our work is our passion… drives us to seek solutions for difficult problems in new and innovative ways.'
- Accountability – 'We are accountable to our words and to our actions… doing what we say we will do.'
- Caring – 'Caring applied to our families, our coworkers, our partners and our communities and demonstrate dedication through our actions.'
- Teamwork – 'We work together and collaborate for our collective success… sense of teamwork is extended into our relationships with our partners.'
- Know‑how – 'Know‑how defines the core of who we are… ingenuity, aptitude, and skill… knowing how to get things done.'
- Entrepreneurial spirit – 'RESPEC has always valued a curious, entrepreneurial spirit, encouraging our employee‑owners to nurture their passions and grow their careers.'
Since 2020
Active CCUS Projects
Partnership in carbon capture, utilization, and storage (CCUS) projects has been ongoing since 2020.
Six Projects
CCUS Initiatives in U.S.
Initiated six CCUS projects in the United States, contributing to climate change mitigation efforts.
- Supporting geothermal, hydrogen, and energy storage projects as key components of clean-energy initiatives.
- Specializing in sustainable engineering practices such as biogas recovery, water reuse, and environmental product declarations.
- Aiming for net-zero carbon outcomes through advanced CCUS modeling and advisory services.
100% Employee-Owned
Ownership Structure
The company is fully owned by its employees through an Employee Stock Ownership Plan (ESOP), fostering a culture of accountability and shared ownership.
3.3/5
Diversity & Inclusion Rating
The company has received a Glassdoor rating of 3.3 out of 5 for its Diversity & Inclusion practices.
- Flexible work schedules and remote work options across all job postings.
- Paid parental leave and tuition reimbursement to support different employee life stages.
- Gender statistics not publicly disclosed.
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