Highgate is a global investment and hospitality management firm focused on creating value in real estate.
Handles guest payments, seating, and outlet service duties in a hotel setting.
17 days ago ago
Junior (1-3 years)
Full Time
Lahaina, HI
Onsite
Company Size
2,000 Employees
Service Specialisms
Hospitality
Real Estate Investment
Asset Management
Property Development
Hotel Management
Investment Management
Sector Specialisms
No specialisms available
Role
Description
cashiering
order taking
reservations
guest seating
phone answering
opening/closing
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Be attentive of guests’ needs and assist in providing a pleasant dining experience.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Answer the phone according to standards.
Perform opening and closing duties according to established side-work checklist
Maintain a friendly and warm demeanor at all times.
Prepare cashier report at end of shift.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Take a room service order according to hotel standards.
Ensure quality control of menus with regard to cleanliness and appearance.
Collect money and/or credit cards from guests and servers and make correct change.
Ensure overall guest satisfaction.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Properly take reservations for all outlets.
Assist servers and host/hostess in the serving of guests, as needed.
Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
Operate the approved credit card machine.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Greet and seat guests at appropriate tables in a timely manner.
Attend all hotel required meetings and trainings.
Pay out servers’ and service attendants’ tips, if applicable.
The Outlet Cashier/Order Taker is responsible for accepting payment for food and beverages and making proper change for guests and fellow employees. He/she is also responsible for assisting the Host/Hostess in the prompt greeting and seating of all guests and assist servers as needed.
Requirements
multitasking
menu knowledge
confidentiality
communication
problem solving
cross‑training
Must be able to multitask and prioritize departmental functions to meet deadlines.
Have a thorough knowledge of menus and current specials in all applicable outlets.
Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to maintain confidentiality of information.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be able to show initiative, including anticipating guest or operational needs.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Communicate effectively and courteously over the telephone.
Able to stand during entire shift.
Must be able to cross-train in other hotel related areas.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Benefits
Flexible and long hours sometimes required.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1988
Year Established
The company was established in 1988 and has since grown into a global leader in investment and hospitality management.
Specializes in identifying and unlocking value across the hospitality and real estate sectors.
Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties.
Expertise includes hotel operations, development, asset management, and investment strategies.
Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets.
Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations.
Known for innovative strategies and the ability to transform and enhance real estate properties.
Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.
Culture + Values
Commitment to excellence in hospitality
Innovation through technology and operational efficiency
Creating memorable guest experiences
A culture of respect, integrity, and professionalism
Collaborative team environment
Environment + Sustainability
2050
Net Zero Emissions Target
The company aims to achieve net zero carbon emissions by this year, marking a significant milestone in its sustainability journey.
Commitment to reducing carbon footprint
Investment in energy-efficient technologies
Water conservation programs
Sustainable sourcing and waste reduction efforts
Inclusion & Diversity
Focus on creating an inclusive and diverse workforce
Gender balance initiatives, with a focus on leadership roles