Outlet Ambassador (FT)

Description

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Be attentive of guests’ needs and assist in providing a pleasant dining experience.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Answer the phone according to standards.
• Perform opening and closing duties according to established side-work checklist
• Maintain a friendly and warm demeanor at all times.
• Prepare cashier report at end of shift.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Take a room service order according to hotel standards.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Collect money and/or credit cards from guests and servers and make correct change.
• Ensure overall guest satisfaction.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Properly take reservations for all outlets.
• Assist servers and host/hostess in the serving of guests, as needed.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Operate the approved credit card machine.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Greet and seat guests at appropriate tables in a timely manner.
• Attend all hotel required meetings and trainings.
• Pay out servers’ and service attendants’ tips, if applicable.
• The Outlet Cashier/Order Taker is responsible for accepting payment for food and beverages and making proper change for guests and fellow employees. He/she is also responsible for assisting the Host/Hostess in the prompt greeting and seating of all guests and assist servers as needed.

Requirements

• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Have a thorough knowledge of menus and current specials in all applicable outlets.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to maintain confidentiality of information.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to show initiative, including anticipating guest or operational needs.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Communicate effectively and courteously over the telephone.
• Able to stand during entire shift.
• Must be able to cross-train in other hotel related areas.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Benefits

• Flexible and long hours sometimes required.

Training + Development

Interview process

Visa Sponsorship

Security clearance